- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
What we do
A full-service contact center, answered by real people
After-hours coverage, a full customer service team, emergency dispatch or an employee hotline: every call is answered live, in your company’s name, by an agent who follows your instructions.
Answering service
Live agents answer, take complete messages and reach your on-call staff when it can’t wait.
Inbound call center
Trained agents who handle your customer calls, emails and chats end to end, from support to scheduling.
Dispatch & on-call
Emergencies triaged by your rules and sent to whoever is on call, with every detail they need.
HR & employee hotlines
One number your employees can call any hour, with every report documented and routed by your rules.
Where clients rely on us most
Property management and HR teams count on us around the clock
Property management
Residents reach a live agent for every maintenance emergency, any hour. We triage each call by your rules and dispatch your on-call maintenance tech or vendor, while routine requests and leasing inquiries are captured for your office.
- Emergency maintenance triage and dispatch
- Leasing prospects captured, not sent to voicemail
- Overflow when your office lines are busy
- Nights, weekends and holidays covered
HR & employee hotlines
Give employees one number to call, day or night. Agents take call-offs and absence reports, HR and ethics concerns, and compliance reports, document each one, and route it to the right people by your rules.
- Employee call-off and absence reporting
- HR and ethics hotline
- Compliance and whistleblower hotline
- Every report documented and routed to the right people
Hablamos español
Bilingual answering, live in English and Spanish
Your Spanish-speaking callers reach a live agent who speaks Spanish. Not a “press 2” menu, not a translation line, and not a callback tomorrow.
- Answered live, 24/7/365, in the caller’s language
- Complete messages your team can act on, delivered the way you choose
- Same script, same standards for every caller
Industries
One contact center for every kind of business
Contractors and home-service companies, property managers, law firms, accountants and insurance agencies, healthcare practices and networks: we set up scripts, escalation and on-call rules for the calls each of them actually gets.
Trades & home services
Property
Professional services
Healthcare
More industries
Why Southern Voices
30+ years of answering the calls that matter
Southern Voices has answered calls for businesses since 1995. We were founded by a physician, and that standard still shapes how we work: some calls can’t wait, and the person answering has to know which ones. Today we answer for property managers, HR teams, contractors, law firms, healthcare networks and small businesses across the country.
- Live people, not phone trees. Every call is answered by a trained agent.
- Your rules, followed exactly. You approve the script, escalation and on-call routing.
- Confidential by design. HIPAA-trained agents and BAAs for healthcare clients; confidential handling for HR and compliance lines.
- A US company. Headquartered in Winston-Salem, North Carolina, with every call running through our US-hosted systems.
How it works
What happens when someone calls you
Day, night, weekend or holiday, the call is answered live in your name. The agent works out what the caller needs, then handles it exactly the way you’ve told us to.
- Urgent Your on-call contact, reached now Live phone patch, a call to their cell, or a secure text
- New lead Lead captured and sent to you Your qualifying questions asked, then sent to you right away
- Booking Appointment booked Scheduled directly in your calendar or scheduling system
- Service request Work order logged and dispatched Your on-call technician or vendor gets the details
Getting started takes four steps
- Tell us how your calls workWe map your call types, hours, on-call rotation and what should happen with each call.
- Approve your scriptWe write the script and escalation rules. Agents are trained on your account before your first live call.
- Forward your lineAll calls, after-hours only, or overflow when your team is busy.
- Adjust any timeUpdate scripts, on-call schedules and routing as your business changes.
Pricing
Plans that fit one office or an entire network
Plans start at $33 and are built around your call volume. Larger organizations, from multi-location groups and property portfolios to healthcare networks and insurance agencies, get volume discounts: the more we answer for you, the lower your rate.
See answering service pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Answering service FAQs
Don’t see your question? Find more answers in our FAQ, or call and ask a live agent, any time.
What does an answering service do?
A live agent answers your calls in your company’s name, follows your script, takes complete messages, and reaches your on-call staff when a call can’t wait. You choose when we answer: around the clock, after hours only, or whenever your own team is busy.
Are calls answered by real people?
Yes. Every call is answered live by a trained agent, 24 hours a day, 365 days a year. No phone trees and no automated voice.
Do you answer in Spanish?
Yes. Bilingual agents answer Spanish-speaking callers live, in Spanish, around the clock.
How much does an answering service cost?
Plans start at $33 and scale with your call volume and how much each call involves. Larger organizations get volume discounts. See our pricing page or contact us for a quote.
Can you dispatch our on-call technicians or maintenance staff?
Yes. We load your on-call rotation, triage each call by your rules, and reach the right person by phone patch, call or secure text. Routine requests are logged for your office.
Where are your agents located?
Southern Voices is a US company headquartered in Winston-Salem, North Carolina. Our agents work from our office and remotely, and every call runs through our US-hosted systems. If you need a US-only team for your account, ask us and we’ll walk through the options.
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