About us
About Southern Voices
Who we are and how we work.
How long has Southern Voices been around, and where are you based?
Since 1995. Southern Voices was founded by a physician and is still physician-owned. We’re a US company headquartered in Winston-Salem, North Carolina. Our agents work from our office and remotely, and every call runs through our US-hosted systems. Read more about us.
What kinds of clients do you work with?
Everyone from one-person businesses to large healthcare networks: medical practices, property managers, HVAC and contractors, law firms, insurance agencies, HR teams and small businesses across the country. See all industries.
Are you available during normal business hours, too?
Yes. Live agents answer 24 hours a day, 365 days a year, including holidays and during bad weather. Many clients use us for overflow during busy hours or staff meetings as well as after hours.
Services
What we do
Answering, call center and hotline services.
What services do you offer?
Live answering services (24/7, after-hours, overflow, virtual receptionist), call center services like help desk, order taking, appointment setting and lead capture, and employee hotlines for call-offs, HR concerns and compliance reports.
Can your agents schedule appointments for us?
Yes. With training on your process, agents can book appointments. When you give us access, they can work directly inside your scheduling or practice management system, and if your platform has an API we can build an integration. See appointment setting.
Do you answer calls in Spanish?
Yes. Bilingual agents answer live in English and Spanish. It isn’t a “press 2” menu or a translation line. See bilingual answering service.
Do you work with medical practices that handle patient information?
Yes. We sign BAAs, our agents are HIPAA-trained, and secure texting and the client portal are included. Urgent calls can be patched live to your on-call provider. See our medical answering service.
Pricing
Costs and plans
Simple pricing that grows with you.
How much does your service cost?
Plans start at $33, and your plan is built around your call volume. Larger organizations get volume discounts: the bigger the organization, the bigger the discount. See pricing.
Are there setup fees?
No. There are no setup fees to get started.
Do you charge extra for secure texting or email delivery?
No. Our pricing is all-inclusive, with no extra charges for secure texting or for receiving your messages by email.
What if our call volume changes during the year?
We don’t lock you into one plan for a long period. Let our billing team know in advance and we’ll adjust your plan to fit.
Getting started
Setup and day-to-day
Questions? Call 800-677-7406 and ask a live agent, any time.
How will our calls reach your team?
We give you a call-forwarding number specific to your account. Forward your lines all the time, after hours only, or when your office can’t pick up. When an agent answers, your company’s information and instructions are on screen right away.
How do we receive messages and update our on-call schedule?
Messages are delivered by secure text, email or the client portal. You can update your on-call schedule in the portal whenever your staffing changes. See portal training.
How do we get started?
Contact our team to talk through your calls. In most cases we can give you pricing on that first call. Contact us or call 800-677-7406.