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Automation is a large part of everyday life, including how businesses handle phone calls. However, just because something can be automated doesn’t always mean that’s what people want. This is especially the case for medical offices. A patient calling may be sick,...

It’s 8:45 on Tuesday night. A mother is holding her feverish toddler while calling your office. Another patient has just realized they’re out of medication they take everyday. An elderly man is trying to remember if his appointment is Wednesday or Thursday and doesn’t...

Picture the following scenario. It’s 9 p.m., and a patient calls your office about a new symptom. The patient gives the office their name, date of birth, and a callback number. A message is taken. Now, where does the message go next, and who else is able to view...

Ask most property managers what an answering service does and you will probably hear some version of “It takes messages after hours.” While that is true, that is only a small part of what a trained answering service does. The property management teams that get the...

A single cold snap can pack a month's worth of emergency maintenance calls in a single night. Heaters that sit idle all summer often fail on their first real test when tenants need them most. Pipes in exterior walls and crawl spaces freeze and it almost always seems...

It’s 2:13 a.m. and a resident on the third floor wakes up to the sound of dripping water. By the time they find the source, water is running down the kitchen wall and pooling under the cabinets. They grab their phone and call the number on the fridge magnet. What...

Consider the following scenario:  It’s 9:40 on a Tuesday night.  A patient calls their doctor’s office on the after hours line, attempting to describe an alarming symptom they are experiencing. However, English isn't the patient’s primary language. Due to the language...

Somewhere in your call log this month, there is a customer you never knew you lost. They called your business, heard an English only greeting and hung up before anyone could help. No complaint, no voicemail, no missed call alert to tell you what happened. It shows up...

Imagine the following real life scenarios: A pipe bursts in a rental unit at 11 p.m. A new client, still shaken from a stressful event, finally works up the nerve to call a law office after hours. A homeowner’s HVAC dies on the hottest weekend of the summer.   In each...