Contact Southern Voices
Talk to a real person, any time
Our phones are answered by live agents 24 hours a day, 7 days a week, 365 days a year. Call us, email us or send the form, and we’ll get back to you with answers and a quote.
Phone
Address
Southern Voices
3000 Lyndhurst Ave
Winston-Salem, NC 27103
Already a client? Visit the client portal to update your on-call schedule or get support. Looking for a job? See careers.
Request a quote
Tell us a little about your business and your calls. Plans start at $33, and larger organizations get volume discounts.
Next steps
What happens after you reach out
No pressure and no jargon. Here’s how getting started works.
- We talk about your callsA short conversation about your call volume, the hours you need covered and how calls should be handled.
- You get a clear quoteA plan built around your needs, with volume discounts for larger organizations. See what goes into a quote.
- We build your accountYour greeting, script, escalation rules and on-call schedule are set up, and agents are trained before go-live.
- You forward your linesAfter hours, overflow or every call. Update your schedule and instructions whenever you need to.
Before you call
Helpful places to start
Answering services
24/7, after-hours, bilingual and overflow answering.
Industries we serve
Medical, property management, legal, contractors and more.
Get the most from your service
Six practical tips for a smooth start.
Have a question before you reach out? There are more answers in our FAQ, from pricing to updating your on-call schedule.
Getting a quote
What to have ready for your answering service quote
You don’t need all of this before you call. These are the questions we’ll work through together, so your quote fits how your business actually runs.
What we’ll ask about
- Your calls. Roughly how many you get, when they come in, and what callers usually need.
- Your hours. After hours only, overflow when your team is busy, or every call, 24/7/365.
- What counts as urgent. Which calls should reach your on-call staff right away, and which can wait for the morning.
- Who is on call. The people, phone numbers and order your escalation tree should follow.
- Languages. Whether you need callers answered in English, Spanish or both. Our Spanish is live, from a bilingual agent, not a press-2 menu.
- Your systems. Whether agents should book or enter details in your scheduling, CRM or practice software, and whether your platform has an API we can integrate with.
Not sure what you need yet?
That’s fine. “We’re missing calls” is a perfectly good place to start. We’ll ask a few questions and suggest a setup: an after-hours answering service for nights and weekends, overflow coverage for busy days, a virtual receptionist for every call, or inbound call center services such as outsourced customer service, help desk support and appointment setting.
Pricing is usage-based, so you only pay for the time you use. Plans start at $33, and larger organizations get volume discounts. See answering service pricing for what shapes a quote.
Healthcare organizations: we sign business associate agreements, and our agents are HIPAA-trained. Ask about our medical answering service when you call. Patient messages are delivered by secure text or through the client portal, not plain SMS.