- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Real estate answering service
A real estate answering service that picks up while you’re showing homes
A buyer calls about the house on your yard sign while you’re walking another client through a kitchen. If that call goes to voicemail, the buyer may simply call the next agent on the list. Our real estate answering service puts a live person on every call, in your name, so the lead is captured while it’s still warm and you call back knowing exactly what they want.
Our agents answer 24 hours a day, 365 days a year, in English and Spanish. They ask your qualifying questions, book showings the way you want them booked, answer the questions you’ve approved, and send you the details right away by text, email or our client portal. If your CRM has an API, we can build an integration so new leads land there automatically. Southern Voices has answered calls for businesses across the country since 1995.
Who we answer for
Answering for agents, teams and brokerages
Whether you work on your own or run an office full of agents, every caller reaches a real person.
Solo agents
Your phone is covered while you’re showing, driving, at a closing or off for the evening.
Teams
Leads routed to the right team member by area, price range or rotation, following your rules.
Brokerages
Your main line answered professionally, with calls and messages sent to the right agent or office.
Rentals & property management
Brokerages that manage rentals get tenant calls and maintenance emergencies handled by their rules.
What we handle
Real estate calls we answer for you
Buyer leads
Name, contact details, price range, areas, timeline and whether they’re pre-approved, if you want us to ask.
Seller and listing inquiries
Property address, timing, reason for selling and the best time for your listing consultation call.
Showing requests
Showings booked on your calendar, or taken as requests for you to confirm, depending on how you work.
Sign and listing calls
Callers from yard signs, listing sites and ads are matched to the right property and the right agent.
Spanish-speaking buyers
Live bilingual agents talk with Spanish-speaking buyers and sellers in Spanish, not through a translation line.
Daytime overflow
When your office line is busy or nobody can pick up, calls roll to a live agent instead of voicemail.
Evenings, weekends & holidays
After-hours answering for real estate agents
Buyers browse listings at night and on weekends, and that’s often when they pick up the phone. When your office closes, your lines forward to us. Agents capture each lead with your questions, answer what they can from the listing information you provide, and book showings if you’ve given us access to your calendar.
You decide what counts as urgent and who gets the call: a client with a closing in the morning, a seller with a question about tomorrow’s open house, or a tenant emergency if your brokerage manages rentals. Everything else is waiting for you in the morning, organized and ready for follow-up. Here’s more on what missed calls cost a growing business.
- Your office: 9 AM–6 PM
- Southern Voices: nights, weekends, holidays
- Southern Voices: lunch hour
- Overflow backup whenever your lines are busy
Example schedule. You choose exactly which hours we cover.
How real estate calls are handled
What happens when a buyer or seller calls
A live agent answers in your name, works out what the caller needs, and handles it the way you’ve asked.
- New buyer or seller lead Lead captured and sent to you Price range, areas, timeline and contact details, sent to you right away
- Showing Showing booked On your calendar, or as a request for you to confirm
- Question Question answered Listing details, open house times and office hours, from the information you give us
- Urgent You or your on-call agent, reached now Time-sensitive client calls, or tenant emergencies if you manage rentals, sent by your rules
More detail: how to capture every lead and serve every customer.
Getting started
How it works
- Tell us how you workYour listings, service areas, qualifying questions and how you want leads sent to you.
- Approve your scriptsA greeting in your name or your brokerage’s, and scripts built around your process. Agents are trained before go-live.
- Forward your callsAfter hours only, when you don’t pick up, or every call.
- Update any timeAdd new listings, change who’s on call, or adjust how leads are routed whenever you need to.
Pricing
What a real estate answering service costs
Pricing follows your call volume and how much each call involves. Plans start at $33, and larger teams and brokerages get volume discounts: the more calls we handle for you, the bigger the discount.
See answering service pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Real estate answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
Will callers know they’re talking to an answering service?
Agents answer in your name or your brokerage’s, using the greeting you approve. Callers hear a friendly, professional person who knows your listings and takes care of them.
Can you book showings on my calendar?
Yes. If you give us access to your calendar or scheduling tool, agents can book showings directly. If you’d rather confirm each one yourself, we take the request and send it to you right away.
What do you ask new buyer and seller leads?
Whatever you want asked. Common questions cover price range, preferred areas, timeline, whether they’re working with another agent and whether they’re pre-approved. Every lead is sent to you right away.
Do you answer calls in Spanish?
Yes. Live bilingual agents take calls in English and Spanish around the clock. Spanish-speaking customers talk to a person in Spanish, not a “press 2” menu or a translation line.
Can you send leads straight to our CRM?
If your CRM has an API, we can build an integration so new leads and call details go straight into it. Otherwise we deliver them by secure text, email or the client portal.
How much does a real estate answering service cost?
Plans start at $33 and scale with call volume and complexity. Larger teams and brokerages get volume discounts. See our pricing page or contact us for a quote.
Keep reading
Guides for real estate professionals
Capture every lead, serve every customer
Why a live person on the phone turns more callers into clients.
Missed calls, missed business
What an unanswered call really costs a growing business.
“Press 2 for Español” isn’t bilingual support
Why Spanish-speaking callers deserve a live bilingual agent.
Also serving: property management, small business and contractors & home services.