- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Order taking call center
An order taking call center that gets every order right
When a customer calls to order, they want it done quickly and correctly. Our order taking call center answers in your company’s name, takes the order exactly the way you specify, and gets it to you or straight into your system. Live agents answer 24 hours a day, 365 days a year, in English and Spanish.
We take orders for catalogs, online stores, distributors, food and specialty businesses, and campaigns that drive phone orders. Agents capture products, quantities, shipping and contact details, read the order back to the caller, and follow your rules for anything unusual. Southern Voices is a US company headquartered in Winston-Salem, North Carolina. Our agents work from our office and remotely, and every call runs through our US-hosted systems.
What we handle
Order taking answering service for every kind of phone order
New orders
Products, options, quantities, shipping and billing details captured and read back to the caller.
Catalog and campaign orders
Orders from catalogs, mailers, TV, radio and online promotions with a phone number.
Order status
Customers told where their order stands, using the information you give us.
Changes and returns
Order changes, cancellations and return requests logged for your team.
Product questions
Sizes, availability and policies answered from your product information.
Callbacks
Outbound calls to customers who left a message or need to confirm an order.
How order calls are handled
What happens when a customer calls to order
- Order Order taken Entered in your system or sent to you right away with every detail
- Question Question answered Product, shipping and policy questions answered from your information
- Problem order Your order manager, reached now Rush orders and problems escalated by your rules
Systems
Orders that land where your team works
Our agents can enter orders directly into your order or e-commerce system when you give them access. If your platform has an API, we can build an integration so orders arrive without re-keying. Or we send each order to you by secure text, email or the client portal.
Agents follow your rules for upsells, substitutions and out-of-stock items. When an order includes payment, the agent enters it only through your own secure payment portal, and we don’t record calls, so card details never end up in a recording. When agents need direct access to your systems, we staff your account with US-only agents, and any client can request the same. Pricing may change.
- Read-back on every order so the details are right
- Live agents 24/7/365 for late-night and weekend orders
- Spanish-speaking agents for Spanish-speaking customers
- Campaign-ready. Tell us about promotions before they launch
- Volume discounts as your order volume grows
Who it’s for
Order taking for businesses that sell by phone
Online and catalog sellers
A live voice for customers who would rather order by phone.
Distributors and suppliers
Reorders and wholesale orders taken to your specifications.
Campaigns and promotions
Extra phone capacity when an offer drives a burst of calls.
Small businesses
Orders taken while you’re busy making, packing or delivering.
Getting started
How it works
- Share your order formProducts, pricing, options, shipping methods and the details you need on every order.
- Set your rulesPayment handling, substitutions, upsells, rush orders and who to call when something goes wrong.
- Go liveForward your order line, overflow only, after hours or a campaign number.
- Update any timeNew products, prices and promotions, whenever they change.
Pricing
What an order taking call center costs
Pricing follows your call volume and how long each order takes. Plans start at $33, and larger programs get volume discounts.
See pricing for details, or ask us for a quote.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Order taking FAQs
Don’t see your question? Call and ask a live agent, any time.
Can your agents take payments?
Yes, through your secure payment portal only. The agent enters the payment directly in your system while the caller is on the line, and we don’t record calls, so card details are never stored in a recording on our side.
What is an order taking call center?
A team of live agents who answer your order line, take orders by phone exactly as you specify, and get them to you or into your system.
Can agents enter orders directly into our system?
Yes, when you give them access. If your platform has an API, we can build an integration so the details land in your system automatically. Our agents can also work directly inside your software when you give them access.
Can you handle a burst of calls from a promotion?
Yes. Tell us about the campaign before it launches, and we prepare agents with the offer details and your order form.
Do you take orders in Spanish?
Yes. Spanish-speaking callers reach a live Spanish-speaking agent. See our bilingual answering service.
How much does an order taking answering service cost?
Plans start at $33 and scale with volume and call length, with volume discounts for larger programs. See our pricing page.
Keep reading
More on capturing every sale
Missed calls, missed business
What an unanswered call really costs.
Your next customer is calling
Why every call deserves a live answer.
The $2.75 trillion reason to answer every call
The cost of poor phone service, in numbers.
Back to all call center services, or see small business and contractors.