- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Compliance hotline
A compliance hotline answered by trained people, not a voicemail box
A compliance program only works if people use it. When an employee, contractor or vendor finally decides to report fraud, harassment, a safety violation or a policy breach, they need to reach someone who listens, asks the right questions and gets the report to the right place. Our compliance hotline is answered by live agents 24/7/365, in English and Spanish.
Each report is taken using a script you approve and delivered only to the compliance contacts you designate. Your compliance team decides what happens next. We make sure the report arrives complete and on time.
Organizations use the line as a whistleblower hotline service, an ethics hotline service or both. It can run on its own number or alongside our HR hotline and call-off line.
What callers report
Reports your compliance team needs to hear
You define the categories. Agents take every report the same way, so nothing depends on who answered.
Fraud and financial misconduct
Theft, false records, kickbacks and billing concerns.
Harassment and discrimination
Reports about coworkers, supervisors or vendors.
Safety violations
Unsafe conditions and incidents, escalated right away when your rules say so.
Policy and code-of-conduct breaches
Conflicts of interest, gifts and other policy concerns.
Privacy concerns
Mishandled personal, patient or customer information.
Retaliation
Concerns from people who believe they’ve been treated unfairly for speaking up.
Anonymity and confidentiality
Set up the way your program requires
Every compliance program is different, so the hotline is configured around yours. It can be set up to take reports without asking for the caller’s name or contact details, and to deliver reports only to the people you designate, such as your compliance officer, general counsel or a board committee.
Agents collect what your script asks for, read back the key details and let the caller know what happens next, using wording you approve. Your legal and compliance team decides what your program needs; we answer and document the calls the way you set it up.
- Reports delivered only to designated contacts
- Option to route around anyone named in a report
- Urgent reports sent by phone right away, with escalation
- Reports delivered by secure text, email or the client portal
Who calls
Open to everyone you choose
Employees, contractors, vendors and, if you want, customers or patients can all use the same line. Agents ask how the caller is connected to your organization so your team has the context it needs.
Bilingual agents take reports live in Spanish, which matters when a large part of your workforce speaks Spanish first.
How reports are handled
What happens when someone calls your compliance hotline
A live agent answers with the greeting you approve, takes the report using your script and routes it by your rules.
- Urgent Your compliance officer, reached now Safety risks and urgent reports go out by phone right away, then down your escalation list
- Question Process question answered What happens after a report, using wording you approve
Why use an outside hotline
Why organizations choose Southern Voices
Always answered
Live agents 24 hours a day, 365 days a year, including holidays.
A real person
Callers are more likely to finish a report when someone is listening.
Live Spanish
Bilingual agents, not a translation line or a “press 2” menu.
Physician-founded, since 1995
A US company headquartered in Winston-Salem, North Carolina, answering calls for 30+ years.
Getting started
How it works
- Define your programReport categories, who may call, and how anonymity and routing should work.
- Approve scripts and wordingGreeting, questions and what agents tell callers about next steps.
- Name your contactsDesignated recipients for each kind of report, plus escalation for urgent ones.
- Publish the numberIn your code of conduct, handbook, posters and vendor materials.
Pricing
What a compliance hotline costs
Pricing follows your call volume and what each report involves. Plans start at $33, and larger organizations get volume discounts.
See pricing, or contact us for a quote.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Compliance hotline FAQs
Don’t see your question? Call and ask a live agent, any time.
What is a compliance hotline?
It’s a phone line employees and others can use to report fraud, harassment, safety violations and other misconduct. With Southern Voices, a live agent answers, documents the report with your script and delivers it to your designated contacts.
Can callers stay anonymous?
The hotline can be set up to take reports without asking for the caller’s name or contact details. Your compliance team decides how your program should work, and we build the script around it.
Will your hotline make us compliant with a particular law?
We answer and document calls the way you set up your program. Your legal and compliance advisers should decide what your program needs to meet the rules that apply to you.
Is a whistleblower hotline service different from an ethics hotline?
Many organizations use one line for both. You can also add an HR hotline or call-off line on the same number.
Who receives the reports?
Only the people you designate, and you can route reports around anyone named in them.
How much does a compliance hotline cost?
Plans start at $33, with volume discounts for larger organizations. See pricing.
Keep reading
Related services and guides
HR & ethics hotline
Questions and workplace concerns, routed to HR.
24/7 doesn’t mean automated
Why live people still win callers’ trust.
Tailored call workflows
How custom scripts and routing work.
Industries we serve: healthcare, law firms and property management.