- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Inbound call center services
An inbound call center that answers like part of your team
Southern Voices provides inbound call center services for businesses that can’t afford a missed call or a careless one. When your customers, clients, residents or patients reach out, a live agent answers in your company’s name, follows your script, resolves what it can and routes the rest exactly the way you want. We’ve been doing it since 1995.
Some clients send us every call. Others use us for overflow, nights and weekends, or one specific job such as order taking, appointment setting or help desk support. Agents work 24 hours a day, 365 days a year, in English and Spanish, and the same trained team can answer your email inbox, website chat and text messages too. Everything they capture reaches your team by secure text, email or the client portal, or goes straight into your own systems.
Southern Voices is a US company headquartered in Winston-Salem, North Carolina. Our agents work from our office and remotely, and every call runs through our US-hosted systems.
What we do
Our call center services
Use one service, or combine them into a single program built around how your customers actually reach you.
Outsourced customer service
Order status, account questions, billing and service requests answered live in your company’s name.
Help desk outsourcing
First-line support for customers or staff: tickets logged, troubleshooting steps followed, escalations routed.
Email, chat and text
Your inbox, website chat and text messages answered by the same agents and scripts as your phones.
Appointment setting services
Bookings, confirmations, reminders and reschedules handled in your calendar or scheduling system.
Order taking
Phone orders taken accurately, read back, and sent to you or entered in your system.
Lead capture and qualification
Every inquiry answered live, qualified with your questions and handed to sales right away.
Dedicated agents
A trained team that works only on your account and learns your business and systems.
Answering service
Message taking, after-hours coverage, overflow and on-call escalation when that’s all you need.
Not sure where to start? Most clients begin with the calls that hurt most when they go unanswered, then add services once the first one runs smoothly. Tell us how your phones work today and we’ll suggest a starting point.
Inbound call center
What our inbound call center services do for you
Inbound is the core of what we do. Outbound calling is there when your program needs it.
Inbound calls, handled end to end
Your customers call your number and reach a live agent who knows your business and works from your information.
- Customer service and support answered in your name
- Orders, bookings and inquiries taken and entered the way you want
- Urgent calls routed to your on-call staff by your escalation tree
- Overflow and after-hours coverage when your own team is busy or gone
- Live Spanish-speaking agents, not a “press 2” menu
Outbound calls when you need them
Agents also call the people already expecting to hear from you. No cold lists, no high-pressure scripts.
- Appointment confirmations and reminder calls
- Rescheduling missed or canceled appointments
- Follow-up calls to new inquiries and web leads
- Callbacks to customers who left a message
- Customer check-ins and short follow-up surveys
Most programs mix the two. A roofing contractor might send us storm-season overflow and have us call back every web lead. A property portfolio might use us for resident calls around the clock plus follow-ups with leasing prospects. A health system might send its after-hours patient line and have us confirm next week’s appointments. One set of instructions keeps every agent consistent.
Who it’s for
Call center services for any industry
Trades, property, professional services and healthcare: we answer for single offices and for large organizations with many locations, across the country.
Contractors and home services
Service calls captured, estimates booked and emergencies sent to your on-call tech.
HVAC and plumbing
No-heat, no-cool and leak calls triaged by your rules, day or night.
Property management
Resident service, leasing inquiries and maintenance dispatch across your portfolio.
Real estate
Showing requests, buyer and seller inquiries and agent callbacks handled live.
Law firms
New-client intake, consultation scheduling and calls from current clients.
Insurance agencies
Policy and billing questions, claims intake and after-hours calls for your clients.
Healthcare networks
Patient lines for health systems and multi-site groups. We sign BAAs, and our agents are HIPAA-trained.
Medical and dental practices
Patient calls, scheduling and after-hours coverage for practices of every size.
How calls are handled
What happens when someone calls your number
A live agent answers in your company’s name, works out what the caller needs, and follows your instructions to the letter.
- Urgent Your on-call contact, reached now Your escalation tree, step by step, until someone takes the call
- New lead Lead captured and sent to you Your qualifying questions asked, then handed to sales right away
- Booking Appointment booked Booked in your calendar or scheduling system while the caller is on the line
- Question Question answered Answered from your FAQs, policies and order information
More on how we tailor this to you: tailored communication workflows.
Small business
A call center for small business, not just big companies
You don’t need a big call volume to use a call center. A small business gets the same trained agents, custom scripts and 24/7 coverage as a large organization, sized to the calls you actually get. Plans start at $33.
Many owners start with overflow and after-hours calls, so the phone never goes to voicemail while they’re on a job or with a customer. See our small business answering service page for more.
- Your greeting, your name. Callers hear your business, not ours
- Answered the way you would. Scripts written with you and changed whenever you like
- No missed opportunities. New customers booked or passed to you right away
- Grows with you. Add services, lines and hours as the business grows
For larger organizations
Built to plug into how a large organization already works
Health systems, insurance agencies, property portfolios and multi-location service companies need more than a message pad. Here is how we fit an operation your size.
- Volume discounts. The more calls we handle for you, the lower your rate.
- API integrations. We build integrations with any platform that has an API, so call details, orders, tickets and leads land in your own system. For an EMR, that depends on the EMR offering API access.
- Work inside your systems. Give our agents access and they can work directly in your scheduling, CRM, ticketing or practice management software.
- US-only staff when you need it. Accounts whose agents need direct access to your systems are staffed with US-only agents, and any client can request it. Pricing may change.
- Many lines, one program. Separate greetings, scripts and on-call lists for each location, department or brand.
Getting started
How it works
- Tell us about your callsWho calls, why they call, what you want done with each one, and which systems we should use.
- Approve your scriptsWe write call scripts, greetings and escalation rules with you. Agents are trained on your account before go-live.
- Go liveForward all calls, overflow only, after hours, or a specific line. Add email, chat or outbound calls when you’re ready.
- Adjust as you growChange scripts, on-call schedules and instructions whenever you need to, and add services as you go.
Pricing
What call center services cost
Pricing depends on how many calls we handle, how long they run, and how much each one involves. Plans start at $33, and larger organizations get volume discounts: the bigger the program, the lower your rate.
See pricing for what goes into a quote, or tell us about your calls and we’ll put one together.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Inbound call center FAQs
Don’t see your question? Call and ask a live agent, any time.
What are inbound call center services?
Inbound call center services cover the calls your customers make to you: customer service, support, orders, appointments, new inquiries and urgent issues. Our live agents answer in your company’s name, handle each call by your rules, and send the details to your team or your system.
What’s the difference between an inbound call center and an answering service?
An answering service mostly takes messages and reaches your on-call staff. An inbound call center does the work itself: answering questions, taking orders, booking appointments and qualifying leads. Southern Voices does both, so you can start with one and add the other.
Do you work as a call center for small business?
Yes. Small businesses get the same trained agents, custom scripts and 24/7 coverage as large organizations, sized to their call volume. Plans start at $33.
Do you handle outbound calls too?
Yes, as part of an inbound program or on their own: appointment confirmations and reminders, rescheduling, follow-ups with new inquiries, callbacks and short customer check-ins. We don’t cold call.
Can your agents answer email, chat and text messages?
Yes. The same agents and scripts that handle your calls can answer your email inbox, website chat and text messages in English and Spanish. See our email answering service, with live chat and text.
How much do call center services cost?
Plans start at $33 and scale with call volume and complexity. Larger organizations get volume discounts. See our pricing page or contact us for a quote.
Keep reading
Guides for running a better phone operation
Capture every lead, serve every customer
Why around-the-clock coverage matters for growth.
Overflow call handling
The hidden growth bottleneck, and how to fix it.
Why customers still want a human
What callers expect, and what that means for your business.
Also see: answering service, contractors, property management, law firms and healthcare.