- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Construction answering service
Your crews are on the job. Your phones are still answered.
When you’re on a roof, under a house or running a crew, you can’t stop for every call, and a voicemail box doesn’t win jobs. Our construction answering service puts a live person on every call in your company’s name. New customers are captured with the details you need to quote, urgent problems are dispatched to whoever is on call, and routine calls are logged for your office.
We answer for general contractors, subcontractors, specialty trades and home services companies, 24 hours a day, 365 days a year, in English and Spanish. Southern Voices has answered calls since 1995 from Winston-Salem, North Carolina, for businesses across the country. If your field service or CRM software has an API, we can build an integration so new jobs and call details land where your team already works.
Who we answer for
An answering service for contractors, construction and home services
From one-truck operations to multi-crew contractors, and the trades that work alongside them.
General contractors
Project calls, scheduling and vendor coordination handled 24/7.
Subcontractors
Job updates, dispatch and crew communication covered while you work.
Remodelers & builders
New project inquiries captured with scope, address and timeline.
Roofing companies
Storm damage and leak calls answered and routed without delay.
HVAC
No-heat and no-cool calls dispatched to your on-call tech.
Plumbing
Burst pipes and backups routed by your rules, jobs booked.
Electrical
Outages and safety calls dispatched, service calls scheduled.
Landscaping & home services
Service requests, estimates and schedule changes handled any time.
What we handle
A dispatch answering service, and everything else your office does
Urgent dispatch
Active leaks, storm damage, safety hazards or whatever you define as urgent: sent straight to your on-call contact using your escalation tree.
New job inquiries
Name, address, type of work, timeline and how they found you, captured from every caller and sent right away.
Estimates & service calls
Estimate visits and service calls booked on your schedule, or taken as requests for your office to confirm.
Vendor & supplier calls
Deliveries, material questions and site coordination messages logged and passed to the right person.
Crew call-outs
Crew members call off through one number, and the right supervisor knows before the day starts.
Daytime overflow
When the office is busy or everyone is out on site, calls roll to a live agent instead of voicemail.
Nights, weekends & storm season
After-hours answering for contractors
Pipes freeze, roofs leak and storms roll through after your office closes. When they do, your lines forward to us. An agent gets the address, the problem and a callback number, checks it against your definition of an emergency, and follows your escalation tree: your on-call person first, then the next contact if the first doesn’t answer.
Routine calls are logged and waiting for your office in the morning, so your on-call crew only gets woken up for the calls that need them. You can update the on-call rotation whenever your schedule changes; here’s how to load and update a rotating on-call schedule.
- Your office: 7 AM–5 PM
- Southern Voices: nights, weekends, holidays
- Southern Voices: lunch hour
- Overflow backup whenever your lines are busy
Example schedule. You choose exactly which hours we cover.
How customer calls are handled
What happens when a customer calls
A live agent answers in your company’s name, works out what the caller needs, and follows your playbook.
- Urgent Your on-call contact, reached now Your escalation tree, step by step: the next contact is called if the first doesn’t answer
- Service call Job logged for your crew Full details sent to your office or dispatcher for scheduling
- New customer New job captured Scope, address, timeline and contact details, sent to you right away
- Estimate Estimate visit booked On your schedule, or as a request for your office to confirm
More detail: why missed after-hours calls cost more than you realize.
Getting started
How it works
- Share your playbookYour services, service area, emergency definitions, on-call rotation and the questions you want asked.
- Approve your scriptsA greeting in your company’s name and scripts built around your rules. Agents are trained before go-live.
- Forward your linesAfter hours only, overflow during the day, or every call.
- Update any timeChange on-call schedules for holidays, storms and staffing changes whenever you need to.
Pricing
What an answering service for contractors costs
Pricing follows your call volume and how much each call involves. Plans start at $33, and larger companies get volume discounts: the more calls we handle for you, the bigger the discount.
See answering service pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Construction answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
How do your agents know what counts as an emergency?
You decide. We build your script around your own emergency definitions, so an active leak or a safety hazard triggers your escalation steps, and everything else is logged for your office.
Can you dispatch calls to our on-call technician?
Yes. Agents follow your on-call rotation and escalation tree, call the next contact if the first doesn’t answer, and keep the customer informed until someone has the call.
Can our crews call in absences through you?
Yes. We run employee call-off lines: crew members call one number, we log the absence and let the right supervisor know right away.
Do you work with our field service software?
If your field service or CRM software has an API, we can build an integration so new jobs and call details go straight into it. Agents can also work directly in your scheduling system if you give them access.
Do you answer calls in Spanish?
Yes. Live bilingual agents take calls in English and Spanish around the clock. Spanish-speaking customers talk to a person in Spanish, not a “press 2” menu or a translation line.
How much does an answering service for contractors cost?
Plans start at $33 and scale with call volume and complexity. Larger companies get volume discounts. See our pricing page or contact us for a quote.
Keep reading
Guides for contractors
Missed after-hours calls cost more than you think
What happens to the jobs that call after your office closes.
Overflow calls: the hidden growth bottleneck
Why busy days are when you lose the most calls.
24/7 doesn’t mean automated
Why a live person still wins customer trust.
Also serving: HVAC, plumbing, electrical, water and fire restoration answering service and property management.