- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Restoration answering service
A pipe bursts at 2 a.m. A live person answers, and your crew gets the call.
In restoration, the company that answers first usually gets the job. A homeowner standing in an inch of water, or a property manager with smoke damage in three units, isn’t going to leave a message. Our restoration answering service answers every call in your company’s name, gathers the details your crew needs, and dispatches water, fire and mold emergencies to your on-call team right away.
We answer 24 hours a day, 365 days a year, in English and Spanish. When a storm sends calls through the roof, overflow calls reach a live agent instead of a busy signal. Agents can also phone patch a caller straight through to your project manager when you want them on the line.
You write the script: which losses count as emergencies, what to ask about the damage, what safety wording to read, and who is on call each night. Scripts and greetings are built around your playbook, and you can update on-call schedules through the client portal as crews rotate. Every call reaches your team with the address, the damage and the caller’s contact details, so your crew can roll as soon as they hang up.
Who we answer for
Restoration calls we handle for you
Water, fire and mold restoration companies, and the property owners, managers and insurance callers who reach them.
Water damage
Burst pipes, failed water heaters and flooding, with the source, rooms affected and whether the water is stopped.
Fire & smoke
Fire and smoke damage calls dispatched by your rules, with safety wording from your script.
Mold remediation
Inspection and remediation requests captured with what the caller found and where.
Storm surges
When a storm hits your area, extra calls roll to live agents so no job goes to voicemail.
Insurance claim callers
Policyholders and adjusters asking about a job, with claim details taken down for your office.
Property managers
Commercial and multifamily managers reporting damage across units, routed to the right person.
How restoration calls are handled
What happens when a customer calls
A live agent answers in your company’s name, gets the facts, and handles the call the way your playbook says.
- Urgent Your on-call crew lead, reached now Your escalation tree, or a live phone patch: the next contact is called if the first doesn’t answer
- Inspection Inspection booked Mold and estimate visits on your schedule, or as requests for your office to confirm
- Referral Referral captured Agent, adjuster or property manager referrals, sent to you right away
- Question Question answered Job status and general questions, from the information you give us
More detail: loading and updating your rotating on-call schedule.
Pricing
What a restoration answering service costs
Pricing follows your call volume and how much each call involves. Plans start at $33, and larger companies get volume discounts: the more calls we handle, the bigger the discount.
See answering service pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Restoration answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
What do your agents ask on a water damage call?
Whatever your script says. Most restoration companies want the address, the source of the water, whether it has stopped, which rooms are affected, and the insurance carrier and claim number if the caller has them.
Can you dispatch our on-call crew after hours?
Yes. Emergencies go to your on-call contact through your escalation tree. If the first person doesn’t answer, the agent moves to the next one until someone has the call.
Do you take calls from insurance adjusters and policyholders?
Yes. Agents take down the claim details and the caller’s question and send them to your office, or route them to a specific person if you prefer.
How much does a restoration answering service cost?
Plans start at $33 and scale with call volume and complexity, with volume discounts for larger companies. See our pricing page or contact us for a quote.
Keep reading
Guides for restoration companies
Missed after-hours calls cost more than you think
What happens to the jobs that call after your office closes.
Winter after-hours emergency checklist
How property managers prepare for freeze-season emergency calls.
Your rotating on-call schedule
How to load and update on-call rotations so the right person gets the call.
Also serving: plumbing, contractors & home services, property management and pest control. After a storm, roofers get the same surge coverage from our roofing answering service.