- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Hablamos español
A bilingual answering service with live Spanish, start to finish
Our bilingual answering service gives Spanish-speaking callers the same experience as everyone else: a live agent who speaks their language from the first hello. No “press 2 for Spanish” menu, no three-way call with a translation line, and no machine translation reading back a script.
Southern Voices has live English and Spanish agents on duty 24 hours a day, 365 days a year. They follow the same script, the same escalation rules and the same quality standards in both languages, so a Spanish-speaking caller with an urgent problem gets help just as fast.
What bilingual should mean
A Spanish answering service, not a press-2 menu
Many services call themselves bilingual. Here is the difference between a workaround and real Spanish-language support.
Not a “press 2” menu
Menus send Spanish speakers down a separate, slower path. Our agents simply answer in Spanish.
Not a translation line
Conference-call interpreters add delay and a stranger to the call. Our agents speak with the caller directly.
Not machine translation
Automated translation misses tone, urgency and local expressions. A person doesn’t.
Live Spanish from hello
A fluent agent handles the whole call, from greeting to message.
Same script, same rules
Your instructions and escalation tree apply in both languages, word for word.
Clear messages for your team
Your team gets a clear written message and knows the caller prefers Spanish.
Read why “press 2 for español” is not true bilingual support.
How bilingual calls are handled
What happens when a Spanish-speaking customer calls
The agent answers in Spanish, follows your script, and handles the call exactly as it would in English.
- Urgent Your on-call contact, reached now Your escalation tree, with the caller’s language noted
- Booking Appointment booked Booked or rescheduled in Spanish, by your rules
- New lead Lead captured and sent to you A new customer’s details captured in their own language
Who it’s for
Where bilingual answering matters most
Medical practices
Patients describe symptoms clearly in their own language, and urgent calls are escalated without delay.
Law firms
Spanish-speaking clients get confidential intake without a third party on the call.
Property management
Residents report emergencies in the language they’re most comfortable with.
See what’s at stake in bilingual after-hours calls for medical and legal practices.
Bilingual answering service
Every service, in both languages
Bilingual coverage isn’t a separate product. It comes with every Southern Voices answering service: after-hours and 24/7 answering, our emergency line, outsourced switchboard, overflow and our virtual receptionist.
Your callers choose the language. Our agents follow.
- Live Spanish-speaking agents on every shift
- Custom greetings in English and Spanish
- The same escalation tree in both languages
- Appointment setting and lead capture in Spanish
Getting started
How it works
- Tell us about your callersWhich calls come in Spanish, and anything special your Spanish-speaking customers need.
- Approve both greetingsWe write your greeting and script in English and Spanish for you to review.
- Forward your callsAll calls, after hours only, or overflow. Agents answer in whichever language the caller speaks.
- Get clear messagesMessages arrive by secure text, email or the client portal, with the caller’s language noted.
Pricing
What a bilingual answering service costs
Spanish-language support is part of our service. Plans start at $33, pricing follows your call volume and how much each call involves, and larger organizations get volume discounts.
See answering service pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Bilingual answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
Are your Spanish-speaking agents live people?
Yes. Spanish calls are answered by live, fluent agents, not a recording, a menu option or automated translation.
Do callers have to press a button to reach Spanish?
No. There is no “press 2.” The agent answers and continues in Spanish as soon as the caller speaks Spanish.
Is bilingual coverage available at night and on weekends?
Yes. Live English and Spanish agents are available 24 hours a day, 365 days a year.
Will my team understand messages from Spanish-speaking callers?
Yes. Your team receives a clear written message, with a note that the caller prefers Spanish so you can plan the callback.
Does bilingual answering cost extra?
Plans start at $33 and scale with call volume and complexity. See our pricing page or contact us for a quote.
Keep reading
Bilingual support guides
“Press 2 for español” is not bilingual support
Why menus and translation lines fall short for Spanish-speaking callers.
Bilingual after-hours calls in medical and legal practices
What’s at stake when a Spanish-speaking caller can’t be understood.
Does your answering service sound like you?
How the right agents and scripts protect your reputation.
More answering services: after hours and 24/7 answering, emergency line, outsourced switchboard and all answering services.