- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Government answering service
Live answers for residents, after hours and at peak times
Residents call when a water main breaks at midnight, when the power is out, or when they can’t get through to a busy department. Our government answering service puts a trained, live agent on those calls in your department’s name, 24 hours a day, 365 days a year, so residents reach a person instead of a full voicemail box. Public works departments, utilities, parks and recreation, and city and county offices can each have their own greeting and rules.
We’re a US company headquartered in Winston-Salem, North Carolina, answering since 1995. Our agents work from our office and remotely, and every call runs through our US-hosted systems. Agents follow the scripts and escalation rules you approve and reach your on-call staff when a call can’t wait.
What we handle
Municipal and public sector calls
Built around your departments, your on-call staff and your rules.
Public works & utility outages
After-hours water, sewer, street and outage calls logged and sent to your on-call crew.
Non-emergency lines
General questions, service requests and reports handled from the information you give us.
Department overflow
When clerks and front counters are busy, calls roll to a live agent instead of voicemail.
Bilingual residents
Spanish-speaking residents get a live bilingual agent, not a “press 2” menu.
We are never a substitute for 911. Agents direct life-threatening emergencies to 911 and escalate urgent non-emergency issues to your on-call staff by your rules.
Getting started
How it works
Most departments are answering live within days, not months.
- Map your callsWe walk through your departments, call types, hours and what counts as urgent for each one.
- Approve your scriptsWe write the greetings, questions and escalation tree. You approve them before go-live.
- Load your on-call staffCrews, supervisors and backups go into our system. Update the rotation any time in the client portal.
- Forward your linesAfter hours, overflow, storm surges or every call. Change schedules and scripts whenever you need to.
How calls are handled
What happens when a resident calls
A live agent answers in your department’s name, works out what the resident needs, and follows your escalation rules.
- Urgent Your on-call supervisor, reached now Live phone patch, a call to their cell, or a secure text, by your escalation tree
- Service request Service request logged Outages, main breaks and road hazards sent to your on-call crew
- Question Question answered Hours, trash pickup, permits and common questions, answered from your information
Need help with outage calls during a storm? Our after-hours answering covers nights, weekends and holidays.
Pricing
What a government answering service costs
Pricing follows your call volume and how much each call involves. Plans start at $33, and larger agencies get volume discounts: the more departments and calls we handle, the bigger the discount.
See answering service pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Government answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
Is your service a replacement for 911?
No. We never replace 911. Agents direct life-threatening emergencies to 911 and send urgent non-emergency calls, like water main breaks or outages, to your on-call staff.
Can you cover several departments?
Yes. Each department can have its own greeting, script, on-call contacts and message delivery.
Do you answer in Spanish?
Yes. Bilingual agents answer in English and Spanish live, so every resident gets the same complete call.
How do messages reach our staff?
By the method you choose: live phone patch, a call to their cell, secure text, email or the client portal, where you can also update on-call schedules.
Keep reading
Guides and related services
“Press 2 for Español” is not bilingual support
Why residents need a live bilingual agent.
Overflow call handling
What happens to calls when every line is busy.
Tailored communication workflows
Building escalation rules that fit your team.
Also serving: property managers, hotels, restaurants and salons (our hospitality and salon answering service) and professional services firms.