- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Call off hotline
A call-off line that never goes to voicemail
When an employee can’t make a shift, the call usually comes early, before anyone is in the office. A voicemail box or a supervisor’s cell phone leaves you guessing who heard about it and when. Our call off hotline gives every employee one number to report an absence, answered by a live agent 24/7/365.
The agent takes the details your HR team needs, tells the right supervisor straight away by your rules, and keeps a record of every call-off. Supervisors can start filling the shift sooner, and HR has the information it needs to apply your attendance policy consistently.
It’s an employee call off line, attendance line and call out line in one. Use it on its own, or as part of a wider employee hotline service with HR and compliance reporting on the same number.
What the agent captures
Every absence report, complete and consistent
We build the script around your attendance policy, so each call-off has the same details in the same order.
Who is calling
Employee name, ID number if you use one, department, location and supervisor.
Which shift
The date and shift missed, or the time they expect to arrive late or need to leave early.
Reason and return
The reason in your categories, like sick, family or transportation, and when they expect to return.
Anything else you ask
Questions your policy requires, like whether a doctor’s note will follow or whether they’ve found coverage.
Supervisors notified
The right supervisor hears about it right away
You tell us who gets told about what. Call-offs can go to the employee’s direct supervisor, the scheduler for that location, or a shift lead, by secure text or email, as soon as the call ends. If your rules say a supervisor must be reached by phone for certain shifts, the agent calls and works down your list until someone answers.
Change the routing whenever your staffing changes. New supervisors, new locations and holiday schedules can be updated any time.
- Routing by department, location, shift or job title
- Phone escalation for critical shifts
- Daily or per-shift summaries for HR
- Live English and Spanish
- Your HR office: 8 AM–5 PM
- Southern Voices: nights, weekends, holidays
- Southern Voices: lunch hour
- Overflow backup whenever your lines are busy
Example schedule. You choose exactly which hours we cover.
Records for HR
A written record of every call-off
Attendance disputes are easier to settle when there’s a record. Every call-off is documented with the time of the call and the details the employee gave.
Consistent records
Every report follows the same script, so HR can apply your attendance policy fairly across teams and locations.
Delivered securely
Reports go by secure text, email or the client portal to the people you name, and nowhere else.
Into your systems
If your HR, timekeeping or scheduling platform has an API, we can build an integration so call-offs land there automatically.
How call-offs are handled
What happens when an employee calls off
A live agent answers in your company’s name and follows your attendance script word for word.
- Call-off Supervisor told right away Employee, shift, reason and return date sent by secure text or email
- Critical shift Your shift lead, reached now Called by phone, then the next contact on your list if the first doesn’t answer
- Question Policy question answered Call-off deadlines, who to contact, and other answers you give us
Who it’s for
Built for hourly and shift-based teams
Healthcare employers
Nurses, aides and clinic staff calling off before early shifts.
Property management
Maintenance and office staff across many properties call off through one attendance line.
Contractors
Field crews reporting before the trucks leave, so jobs can be reassigned.
Multi-location employers
One number for every site, with call-offs sent to each location’s supervisor.
Getting started
How it works
- Share your attendance policyWhat employees must report, by when, and who needs to know.
- Approve the scriptWe build your call-off script and greeting. Agents are trained before go-live.
- Publish the numberAdd it to handbooks, schedules, badges and break-room posters.
- Update routing any timeKeep supervisors and shift contacts current as your team changes.
Pricing
What a call off hotline costs
Pricing follows your call volume. Plans start at $33, and larger organizations get volume discounts, so adding locations or more employees lowers your rate.
See pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Call off hotline FAQs
Don’t see your question? Call and ask a live agent, any time.
What is a call off hotline?
It’s a phone number employees call to report that they’ll miss a shift, be late or leave early. With Southern Voices, a live agent answers every call, records the details and tells the right supervisor by your rules.
Can call-offs go to different supervisors?
Yes. We route by department, location, shift or job title, and you can update the routing whenever your staff changes.
What if a supervisor needs to be reached by phone?
For critical shifts, the agent calls your contact and moves down your escalation list until someone answers.
Do we get a record of every call-off?
Yes. Every call-off is documented and delivered by secure text, email or the client portal, so HR has a consistent record.
Can employees call off in Spanish?
Yes. Bilingual agents take the call live in Spanish.
How much does it cost?
Plans start at $33, with volume discounts for larger organizations. See pricing.
Keep reading
Related services and guides
HR & ethics hotline
Add workplace concerns and HR questions to the same number.
Tailored call workflows
How custom scripts keep every report consistent.
Updating on-call schedules
How clients keep contacts and rotations current in the portal.
Also see our compliance hotline and 24/7 live answering.