- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Answering service for electricians
Power out? Panel sparking? A live person answers, and your on-call electrician hears about it.
Electrical calls can’t sit in a voicemail box until morning. Our answering service for electricians answers every call in your company’s name, asks the questions you’d ask, and follows your rules: outages and safety calls go to your on-call electrician right away, and routine service calls are booked or logged for your office.
We answer for residential and commercial electrical contractors 24 hours a day, 365 days a year, in English and Spanish. Agents follow the safety wording you approve, so callers hear exactly what you want them to hear. If your field service software has an API, we can build an integration so service calls land on your schedule automatically.
Who we answer for
An answering service for electricians and electrical contractors
Owner-operators, multi-crew shops and the companies that call you when the power goes out.
Residential electricians
Homeowners with outages, tripping breakers and new projects, answered day and night.
Commercial electrical
Businesses and facilities teams reach your on-call electrician when a circuit goes down.
Generators & backup power
Outage calls from generator customers routed by your rules, any time of day.
Multi-trade companies
Electrical, HVAC and plumbing under one roof, with each call routed to the right tech.
What we handle
Electrical calls we answer for you
Power outages
Partial or total loss of power at a home or business, sent to your on-call electrician by your escalation tree.
Safety calls
Sparking outlets, burning smells or a hot panel, handled exactly as your safety script says, including when to call 911 or the utility first.
Booked service calls
Repairs, inspections and estimate visits booked on your schedule, or taken as requests for your office.
New customers & projects
Panel upgrades, EV chargers, remodels: scope, address and timeline captured and sent right away.
Property manager accounts
Property managers and landlords reach your on-call electrician without hunting for a number.
Daytime overflow
When the office is busy or everyone is out on jobs, calls roll to a live agent instead of voicemail.
Nights, weekends & holidays
Emergency electrical dispatch after hours
When your office closes, calls forward to us. An agent gets the address, what’s happening and whether anyone is in danger, gives the safety instructions from your script, and follows your escalation tree: your on-call electrician first, then the next contact if the first doesn’t answer.
Calls that can wait until morning are logged and sent to your office, so your on-call electrician only gets woken up for the calls that need them. You can update the rotation whenever your schedule changes. Read why real phone calls still trip up AI answering.
- Your office: 7 AM–5 PM
- Southern Voices: nights, weekends, holidays
- Southern Voices: lunch hour
- Overflow backup whenever your lines are busy
Example schedule. You choose exactly which hours we cover.
How electrical calls are handled
What happens when a customer calls
A live agent answers in your company’s name, works out what the caller needs, and follows your playbook.
- Urgent Your on-call electrician, reached now Your escalation tree, step by step: the next contact is called if the first doesn’t answer
- Service call Service call logged Full details sent to your office or dispatcher for the next business day
- Booked call Service call booked On your schedule, or as a request for your office to confirm
- New customer New project captured Scope, address, timeline and contact details, sent to you right away
More detail: why missed after-hours calls cost more than you realize.
Getting started
How it works
- Share your playbookYour service area, emergency definitions, safety wording and on-call rotation.
- Approve your scriptsA greeting in your company’s name and scripts built around your rules. Agents are trained before go-live.
- Forward your linesAfter hours only, overflow during the day, or every call.
- Update any timeChange on-call schedules for holidays, storms and staffing changes whenever you need to.
Pricing
What an answering service for electricians costs
Pricing follows your call volume and how much each call involves. Plans start at $33, and larger companies get volume discounts: the more calls we handle for you, the bigger the discount.
See answering service pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Electrician answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
Do your agents give electrical advice?
No. Agents follow the script you approve. If you want callers told to leave the building, call 911 or contact the utility in certain situations, that goes into your script word for word.
How do you decide which calls wake up our on-call electrician?
You decide. We build your script around your own emergency definitions, so an outage or a safety hazard triggers your escalation steps, and routine requests are logged for your office.
What happens if our on-call electrician doesn’t answer?
The agent follows your escalation tree and moves to the next contact on your list, keeping the customer informed until someone has the call.
Can you book service calls in our software?
If your field service software has an API, we can build an integration. Agents can also work directly in your scheduling system if you give them access, or send requests for your office to confirm.
Do you answer calls in Spanish?
Yes. Live bilingual agents take calls in English and Spanish around the clock. Spanish-speaking customers talk to a person in Spanish, not a “press 2” menu or a translation line.
How much does an answering service for electricians cost?
Plans start at $33 and scale with call volume and complexity. Larger companies get volume discounts. See our pricing page or contact us for a quote.
Keep reading
Guides for electrical contractors
Missed after-hours calls cost more than you think
What happens to the jobs that call after your office closes.
Why real phone calls still break AI
Background noise, accents and stress: why a live agent still matters.
Capture every lead, serve every customer
Turning more callers into booked jobs.
Also serving: HVAC, answering service for plumbers, contractors & home services and property management.