- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Home care answering service
Every caregiver, patient and family call answered live
Home care runs around the clock, and so do the phones. A caregiver can’t make a 6 a.m. shift. A family member is worried about a parent’s new symptom. A hospital discharge planner needs to place a patient today. Our home care answering service puts a trained, live agent on every one of those calls, in your agency’s name, 24 hours a day, 365 days a year.
Southern Voices was founded by a physician in 1995 and is still physician-owned, so healthcare calls are the work we know best. Agents follow your scripts and escalation rules, reach your on-call nurse or clinician when a call can’t wait, and log everything else so your office starts the day with a clear list. Calls are answered in English and Spanish.
What we handle
Calls your agency can’t afford to miss
Your protocols decide what’s urgent. We follow them on every call.
Caregiver call-offs
Aides and nurses report absences to a live agent. Your scheduler gets the details right away to fill the shift.
On-call nurse escalation
Symptom changes, falls and urgent questions go to your on-call nurse or clinician by your rules.
Family & patient calls
Visit questions, schedule changes and concerns, answered with patience and logged in full.
Intake & referrals
New client inquiries and referral calls captured with the details your intake team needs.
Agents don’t give medical advice or make clinical decisions. Anything clinical goes to your nurse or clinician.
Hospice and home health
A hospice answering service that answers with care
Hospice calls often come at the hardest moments: a family member reporting pain that isn’t controlled, breathing changes, or a death at home. Agents answer calmly, take every detail, and reach your on-call hospice nurse or chaplain the way your protocol says.
A home health answering service for skilled care
Home health agencies get calls about wound care, medication questions, missed visits and new referrals. We route each one by your rules, and our nurse triage partners cover nearly all 50 states if you want clinical triage after hours.
Protecting patient information
How we handle patient calls
- We sign a business associate agreement (BAA) with healthcare clients.
- Our agents are HIPAA-trained before they take patient calls.
- Messages go through secure channels: secure texting and the client portal, not plain SMS.
- US-only staff for system access. Agents who work directly in your EMR or scheduling system are always US-only staff.
Learn more: what a HIPAA compliant answering service is.
How calls are handled
What happens when someone calls your agency
A live agent answers in your agency’s name, works out what the caller needs, and follows your protocol.
- Urgent Your on-call nurse, reached now Live phone patch, a call to their cell, or a secure text, by your escalation rules
- Referral New client or referral captured Contact details, care needs and payer information, sent to your intake team
- Question Question answered Office hours, service areas and visit questions, answered from your information
Many home care clients and caregivers speak Spanish. Our bilingual agents answer in Spanish live, not through a “press 2” menu. See bilingual answering.
Pricing
What a home care answering service costs
Pricing follows your call volume and how much each call involves. Plans start at $33, and larger agencies get volume discounts: the bigger the organization, the bigger the discount.
See answering service pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Home care answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
Can caregivers call your line to report an absence?
Yes. Caregivers call a dedicated number, a live agent takes the shift, client and reason, and your scheduler gets it right away. See our employee call-off hotline.
Do you offer a hospice answering service?
Yes. Agents answer hospice calls with compassion, take every detail and reach your on-call hospice nurse by phone patch, a call to their cell or a secure text, as your protocol says.
Do you sign a BAA?
Yes. We sign a business associate agreement with home care, home health and hospice agencies, and our agents are HIPAA-trained before they take patient calls.
Can you update our on-call schedule?
Yes. Your on-call rotation lives in our system, and you can update it in the client portal whenever your schedule changes.
Keep reading
Guides and related services
Updating your on-call schedule
Keep the right nurse on call every night.
What is a HIPAA compliant answering service?
What to ask any service that handles patient calls.
What happens when a patient calls after hours
The after-hours call from the patient’s side.
Also serving: hospitals and healthcare networks, medical practices and counseling practices through our mental health answering service. Hospice teams often work closely with funeral homes, and our funeral director answering service answers their families with the same care, day and night.