- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Answering service for plumbers
Water doesn’t wait for business hours. Neither do your customers.
A burst pipe at midnight is a customer who will hire whoever answers first. Our answering service for plumbers puts a live person on every call in your company’s name. Agents gather the details, check them against your emergency rules, dispatch the urgent calls to your on-call plumber, and book or log everything else, so the job stays with you.
We answer for plumbing companies 24 hours a day, 365 days a year, in English and Spanish. Southern Voices has answered calls since 1995, and contractors and home services companies are among the businesses we answer for across the country. If your field service software has an API, we can build an integration so jobs land on your schedule automatically.
Who we answer for
A plumber answering service for every kind of shop
Owner-operators, multi-truck companies and the trades that share a phone line with plumbing.
Residential plumbing
Homeowners with leaks, clogs and water heater trouble, answered day and night.
Commercial plumbing
Restaurants, offices and property managers reach your on-call plumber without hunting for a number.
Drain & sewer
Backups and blocked lines triaged by your rules and sent to the right crew.
Plumbing & HVAC
Companies offering both trades, with each call routed to the right tech.
What we handle
Plumbing calls we answer for you
Burst pipes & active leaks
Water coming through a ceiling or a pipe that won’t stop: sent straight to your on-call plumber by your escalation tree.
Sewer backups
Sewage coming up into a home or business, handled as the emergency your rules say it is.
Water heaters
No hot water or a leaking tank triaged by your rules: tonight, or first thing tomorrow.
Booked jobs
Repairs, installs and estimate visits booked on your schedule, or taken as requests for your office to confirm.
New customers
Name, address, the problem and how they found you, captured from every caller and sent right away.
Daytime overflow
When your office is busy or out on a job, calls roll to a live agent instead of voicemail.
Nights, weekends & holidays
Emergency plumbing dispatch, day and night
When your office closes, calls forward to us. An agent gets the address, what’s leaking and how bad it is, checks it against your definition of an emergency, and follows your escalation tree: your on-call plumber first, then the next contact if the first doesn’t answer. If you want callers walked through finding the main water shutoff while they wait, we put your instructions in the script.
Calls that can wait are logged and booked or sent to your office for the morning. Your on-call plumber only gets woken up for the calls that need them, and you can update the rotation whenever your schedule changes. Read why your next customer is already calling.
- Your office: 7 AM–5 PM
- Southern Voices: nights, weekends, holidays
- Southern Voices: lunch hour
- Overflow backup whenever your lines are busy
Example schedule. You choose exactly which hours we cover.
How plumbing calls are handled
What happens when a customer calls
A live agent answers in your company’s name, works out what the caller needs, and follows your playbook step by step.
- Urgent Your on-call plumber, reached now Your escalation tree, step by step: the next contact is called if the first doesn’t answer
- Service call Job logged for your crew Full details sent to your office or dispatcher for the next business day
- Booked job Job booked On your schedule, or as a request for your office to confirm
- New customer New customer captured Address, the problem and contact details, sent to you right away
More detail: missed calls, missed business.
Getting started
How it works
- Share your playbookYour service area, emergency definitions, on-call rotation and the questions you want asked.
- Approve your scriptsA greeting in your company’s name and scripts built around your rules, including any shutoff instructions. Agents are trained before go-live.
- Forward your linesAfter hours only, overflow during the day, or every call.
- Update any timeChange on-call schedules for holidays, freezes and staffing changes whenever you need to.
Pricing
What an answering service for plumbers costs
Pricing follows your call volume and how much each call involves. Plans start at $33, and larger companies get volume discounts: the more calls we handle for you, the bigger the discount.
See answering service pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Plumbing answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
How do your agents know what’s a plumbing emergency?
You decide. We build your script around your own emergency definitions, so a burst pipe or sewer backup triggers your escalation steps, and a dripping faucet is logged for your office.
What happens if our on-call plumber doesn’t answer?
The agent follows your escalation tree and moves to the next contact on your list, keeping the customer informed until someone has the call.
Can your agents tell callers how to shut off their water?
If you give us the instructions, agents read them to the caller exactly as written while they wait for your plumber. They don’t improvise advice beyond your script.
Can you book jobs in our scheduling software?
If your field service software has an API, we can build an integration. Agents can also work directly in your scheduling system if you give them access, or send requests for your office to confirm.
Do you answer calls in Spanish?
Yes. Live bilingual agents take calls in English and Spanish around the clock. Spanish-speaking customers talk to a person in Spanish, not a “press 2” menu or a translation line.
How much does an answering service for plumbers cost?
Plans start at $33 and scale with call volume and complexity. Larger companies get volume discounts. See our pricing page or contact us for a quote.
Keep reading
Guides for plumbing companies
Missed calls, missed business
What an unanswered call really costs a service business.
Your next customer is calling
Why the first business to answer usually gets the job.
Why customers still want a human on the phone
What that means for how you answer your calls.
The same live agents run our HVAC answering service and our answering service for electricians, and answer for contractors & home services and property management.