- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Law firm answering service
Every potential client answered, screened and sent to you
People call a lawyer when something has gone wrong: an accident, an arrest, a divorce, a deportation notice. Many of them call the next firm on the list if nobody picks up. Our law firm answering service puts a live, trained agent on every call in your firm’s name, 24 hours a day, 365 days a year. Agents run your intake questions, capture the facts you need to decide on a case, and get truly urgent calls to the attorney on call.
Southern Voices has answered calls since 1995. We’re a US company headquartered in Winston-Salem, North Carolina, and law firms are among the businesses we serve across the country. Our agents work from our office and remotely, and every call runs through our US-hosted systems. Bilingual agents take full intake in Spanish, live.
Who we answer for
Answering and intake for every kind of practice
Solo attorneys, small firms and multi-office practices, in the practice areas where a missed call means a lost client. As an answering service for solo practitioners, we give a one-lawyer office the same live intake a large firm gets.
Personal injury
Accident victims screened by your criteria while the details are fresh.
Criminal defense
Arrest and jail calls sent to your on-call attorney at any hour.
Family law
Divorce, custody and support inquiries handled with tact.
Immigration
Spanish-speaking callers get full intake from a live bilingual agent.
Estate planning & probate
Consultation requests captured and scheduled.
Workers’ comp & disability
Claimant details gathered for your intake team.
Employment & bankruptcy
Qualifying questions asked before a case reaches your desk.
Multi-office firms
Each office with its own greeting, intake script and on-call list.
What we handle
Legal intake service, not just message taking
New-client intake
Your intake questions asked in order, with the answers delivered in a clean, consistent format.
Qualifying & conflict questions
Opposing party names, dates, location and case type captured so you can run conflicts and qualify quickly.
Urgent calls
Arrests, protective orders or a deadline you define: routed to the attorney on call by your rules.
Consultation scheduling
Consults booked on your calendar or sent as requests for your staff to confirm.
Existing client messages
Clients get a live person and a promise of a callback, not a full voicemail box.
Overflow & reception
Courts, opposing counsel and vendors handled while your staff is busy.
Our agents don’t give legal advice and never tell a caller whether they have a case. They follow your intake script and pass every decision to your firm.
Nights, weekends & holidays
A legal intake call center that never closes
Arrests happen at night. Accident victims start searching for a lawyer from the emergency room. If your phones go to voicemail at 5 p.m., the firm that answers gets the case. As your legal intake call center, we answer every call after hours exactly as we do during the day: intake first, then routing by your rules.
Urgent calls reach your on-call attorney by live phone patch, a call to their cell, or a secure text, and your escalation list is followed until someone has the call. Everything else is delivered by secure text, email or the client portal, ready for your intake team in the morning. If your case management software has an API, we can build an integration so new intakes land right in it.
- Your front office: 8 AM–5 PM
- Southern Voices: nights, weekends, holidays
- Southern Voices: lunch hour
- Overflow backup whenever your lines are busy
Example schedule. You choose exactly which hours we cover.
How legal calls are handled
What happens when a potential client calls
A live agent answers in your firm’s name, runs your intake, and handles the call the way your firm decides.
- Urgent Your on-call attorney, reached now Live phone patch, a call to their cell, or a secure text, then the next name on your list
- New case Intake completed and sent Case type, key facts, conflict details and contact information, delivered right away
- Booking Consultation scheduled Booked on your calendar or sent as a request for your staff to confirm
- Question Question answered Office hours, locations and practice areas, answered from your information
Hablamos español
Bilingual legal intake, live
For many firms, a large share of potential clients are more comfortable in Spanish. Our bilingual agents take the entire intake in Spanish, live. It isn’t a “press 2” menu and it isn’t a translation line, so the facts you receive are complete and accurate.
Read bilingual after-hours calls in medical and legal practices: what’s at stake, or see bilingual answering.
Getting started
How it works
- Share your intake criteriaPractice areas, qualifying questions, conflict details and what counts as urgent.
- Approve your scriptWe write the greeting and intake script. Agents are trained on your account before go-live.
- Forward your lineAfter hours, overflow during the day, or every call.
- Refine as you growAdd practice areas, change on-call attorneys and adjust questions whenever you want.
Pricing
What a law firm answering service costs
Pricing follows your call volume and how much each call involves, including the length of your intake script. Plans start at $33, and larger firms get volume discounts: the more calls we handle, the lower your rate.
See answering service pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Law firm answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
What is the difference between an answering service and a legal intake service?
An answering service takes a message. A legal intake service asks your qualifying questions, captures conflict details and delivers a complete intake you can act on. We do both, and most firms use us for intake.
Can you reach our attorney for urgent calls like an arrest?
Yes. You define what is urgent. Agents follow your escalation list and reach the attorney on call by live phone patch, a call to their cell, or a secure text.
Do your agents give legal advice?
No. Agents follow your script, gather facts and pass every decision about a case to your firm.
Can you do intake in Spanish?
Yes. Bilingual agents take the full intake in Spanish live, not through a menu or a translation line.
Can you put intakes into our case management system?
If your software has an API, we can build an integration. Agents can also work directly in your system when you give them access.
How much does a law firm answering service cost?
Plans start at $33 and scale with call volume and complexity. Larger firms get volume discounts. See our pricing page or contact us for a quote.
Keep reading
Guides for law firms
Bilingual after-hours calls
What’s at stake in medical and legal practices.
Capture every lead
Turning more calls into clients.
Missed calls, missed business
What an unanswered call really costs.
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