- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Appointment setting services
Appointment setting services that fill your calendar and keep it full
Every unanswered booking call is an empty slot on somebody’s schedule. Our appointment setting service answers those calls live, books the appointment while the caller is still on the line, and makes the outbound calls that keep your calendar full: confirmations, reminders and reschedules.
Agents work in your calendar or scheduling system, or we build an integration if your platform has an API. They follow your booking rules for appointment types, lengths, providers and locations, 24 hours a day, 365 days a year, in English and Spanish. If you already use an answering service just for messages, answering service appointment scheduling is the natural next step: the caller leaves with a confirmed time instead of waiting for a callback. Southern Voices is a US company headquartered in Winston-Salem, North Carolina. Our agents work from our office and remotely, and every call runs through our US-hosted systems.
What we handle
Inbound booking and outbound appointment calls
New appointments
Booked on the call, by your rules for type, length, provider and location.
Confirmation calls
Upcoming appointments confirmed by phone, with changes noted on your schedule.
Reminder calls
Reminder calls before the appointment, on the timing you choose.
Rescheduling
Missed and canceled appointments called back and rebooked.
Consultations and estimates
New prospects booked for consultations, estimates or showings.
Questions before the visit
Directions, what to bring, preparation and policies, answered from your information.
Who it’s for
Appointment setting for any business that runs on a schedule
Medical and dental practices
Patient scheduling, confirmations and recalls. We sign BAAs.
Law firms and insurance agencies
Consultations, policy reviews and client meetings booked while the caller is still deciding.
Contractors and home services
Estimates and service visits booked into your schedule.
Property management and real estate
Showings, tours and leasing appointments booked for your team.
How booking calls are handled
Answering service appointment scheduling, call by call
- Booking Appointment booked Booked in your calendar or scheduling system while the caller is on the line
- New prospect Prospect captured Contact details and needs captured when a booking can’t be made yet
- Urgent Your on-call contact, reached now Urgent calls routed by your escalation tree
Outbound calls
Confirmations, reminders and reschedules by a real person
Automated reminders are easy to ignore. A live call lets the customer confirm, ask a question or pick a new time on the spot, and the change goes straight onto your schedule.
We call the people already on your books: confirmations, reminders, reschedules for missed appointments and follow-ups with new inquiries. We don’t cold call.
- Your calendar or scheduling system, with access or an API integration
- Your booking rules for every appointment type
- Live agents 24/7/365 for evening and weekend bookings
- Spanish-speaking agents for Spanish-speaking callers
- US-only staff when agents need access to your systems
Getting started
How it works
- Share your booking rulesAppointment types, lengths, providers, locations, buffers and who can book what.
- Connect your calendarAgent access to your scheduling system, or an API integration where available.
- Go liveInbound booking calls, outbound confirmations and reminders, or both.
- Adjust any timeChange availability, rules and call lists whenever your schedule changes.
Pricing
What appointment setting services cost
Pricing depends on how many calls we handle each way and how long they run. Plans start at $33, and larger organizations get volume discounts.
See pricing for details, or ask us for a quote.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Appointment setting services FAQs
Don’t see your question? Call and ask a live agent, any time.
What does an appointment setting service do?
It answers booking calls live and schedules appointments in your calendar, and it makes outbound confirmation, reminder and rescheduling calls so fewer appointments are missed.
Can agents book directly in our scheduling software?
Yes, when you give them access. If your platform has an API, we can also build an integration. For an EMR, that depends on the EMR offering API access.
Do you make cold calls?
No. Our outbound calls go to people who are already your customers, patients or inquiries: confirmations, reminders, reschedules and follow-ups.
Does answering service appointment scheduling work after hours?
Yes. Agents answer 24/7/365, so evening and weekend callers can book on the spot instead of leaving a message.
How much does an appointment setting service cost?
Plans start at $33 and scale with volume and call length, with volume discounts for larger programs. See our pricing page.
Keep reading
More on keeping your schedule full
Missed calls, missed business
What an unanswered booking call costs you.
Missed after-hours calls
Why they cost more than you realize.
6 tips to get the most from your answering service
Simple ways to get more from every call.
Back to all call center services, or see how booking works for dental practices and in our real estate answering service. Booking requests coming in by email or chat? See our email answering service and live chat.