- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Hospitality answering service
Every booking call answered, even at your busiest hour
The phone rings hardest when your staff is busiest: the Friday dinner rush, a full salon on Saturday morning, check-in hour at the front desk. Our hospitality and salon answering service puts a trained, live agent on the calls your team can’t get to, in your business’s name, 24 hours a day, 365 days a year.
Agents book reservations and appointments, answer common questions and take complete messages, in English and Spanish. Southern Voices has answered calls since 1995 from Winston-Salem, North Carolina. Plans start at $33.
Salons and spas
Salon answering service
Stylists can’t answer the phone mid-color. Agents book, move and cancel appointments in your salon software when you give us access, or take complete requests. They answer questions about services, hours and pricing from the information you give us, and capture every new client.
Restaurants
Restaurant answering service
During the rush, nobody has time for the phone. Agents take reservations and party sizes, answer questions about hours, menus and directions, and log catering and private event inquiries for your manager.
Hotels and inns
Hotel answering service
Overflow and after-hours coverage for hotels, inns and vacation rentals. Agents book reservations directly in your reservation system when you give us access, answer guest questions, and reach your on-call manager for urgent issues. Payments are taken only through your own system.
Guests calling late at night about early check-in, a lost item or a room problem reach a live person, not a recording. Group and wedding block inquiries are captured with dates, room counts and contact details for your sales team.
What we handle
Hospitality calls, covered
Reservations & bookings
Tables, rooms and appointments booked or requested by your rules.
Peak-time overflow
Calls roll to a live agent when your team is busy with guests.
After-hours calls
Late bookings and guest questions answered when you’re closed.
Bilingual guests
Spanish-speaking guests get a live bilingual agent, not a menu.
Every call is answered with your business’s name and greeting, so guests never know they’ve reached an answering service. You choose which calls we take and when.
How calls are handled
What happens when a guest calls
A live agent answers in your business’s name and handles the call the way your team would.
- Booking Booking made Reservations and appointments booked in your system when you give us access
- Event inquiry Event or group inquiry captured Date, party size and contact details, sent to your manager
- Urgent Your manager on duty, reached now Live phone patch, a call to their cell, or a secure text
- Question Question answered Hours, menus, services, parking and directions, answered from your information
Pricing
What a hospitality answering service costs
Pricing follows your call volume and how much each call involves. Plans start at $33, and groups with several locations get volume discounts.
See answering service pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Hospitality answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
Can your agents book in our reservation or salon software?
Yes. When you give us access, agents book, move and cancel reservations and appointments directly in your system. Otherwise they take complete requests.
Do you only answer when we’re busy?
You choose. We can take overflow calls at peak times, after-hours calls, or every call.
Can you take deposits or payments?
Agents can take payments only through your own portal or system. Calls are not recorded.
How much does a salon answering service cost?
Plans start at $33 and scale with call volume and complexity. See our pricing page or contact us for a quote.
Keep reading
Guides and related services
Missed calls, missed business
What an unanswered call costs a busy business.
Overflow call handling
Keeping guests happy when every line is busy.
Your next customer is calling
Why every call deserves a live answer.
Also serving: professional services firms, property managers and city and county offices through our government answering service.