- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
HR hotline
Give employees a way to reach HR, any hour
Employees have questions and concerns outside office hours: a problem with a coworker, a safety issue on the night shift, a question about leave before tomorrow’s shift. Our HR hotline gives them a number that a live agent answers 24/7/365, so concerns are heard and documented instead of left on voicemail or never raised at all.
Agents follow the script you approve, ask your questions, and send each report to the HR contacts you choose. Urgent problems go to your designated contact right away. Routine questions are answered from the information you give us or passed to HR for the next business day.
Our HR & ethics hotline service works on its own or alongside a call-off line and a compliance hotline on the same number.
What employees call about
Questions, concerns and reports
You decide which topics the hotline covers and how each is handled.
Workplace concerns
Problems with a coworker or supervisor, conduct issues and other concerns, documented in the employee’s own words.
Safety problems
Unsafe conditions or incidents on site, sent to your designated contact right away.
Ethics questions
Questions about gifts, conflicts of interest or company policy, routed to the person who handles them.
Policy and benefits questions
Leave, scheduling and benefits questions answered from your information, or passed to HR.
Onboarding help
New hires who need to know where to go on day one or who to call.
Absences
Call-offs logged and the right supervisor told, if you add a call-off line.
Routing and confidentiality
Every report goes to the right person, and only that person
You set the rules. Reports can go to an HR generalist, an HR director, a location manager or outside counsel, depending on the topic. A complaint about a manager doesn’t have to go to that manager.
Agents collect what your script asks for and nothing more, and reports are delivered by secure text, email or the client portal. The hotline can be set up to take reports without asking for the caller’s name.
- Routing by topic, location or department
- Urgent reports sent by phone, with escalation if the first contact doesn’t answer
- Same questions asked on every call, so reports are easy to compare
- Live English and Spanish
How HR hotline calls are handled
What happens when an employee calls
A live agent answers in your company’s name, works out what the employee needs, and follows your playbook.
- Urgent Your designated HR contact, reached now Safety problems and serious concerns go out by phone right away, with escalation
- Question HR question answered Leave, scheduling and policy answers from the information you give us
- Call-off Absence logged Supervisor told right away, record kept for HR
Why outsource your HR hotline
A real person, every time
Voicemail and email inboxes are easy to ignore and hard to trust. A live agent makes it easy to speak up.
Open when HR isn’t
Nights, weekends and holidays covered without adding staff.
Trained agents
Agents are trained on your script before the hotline goes live.
Live Spanish
Employees can report in Spanish to a bilingual agent, not a menu.
Fits your tools
If your HR platform has an API, we can build an integration so reports land in it.
Getting started
How it works
- Choose your topicsDecide what the hotline covers and what each report should capture.
- Set routing rulesName who receives each type of report and who gets called for urgent ones.
- Approve your scriptWe write it with you and train agents before go-live.
- Tell your employeesAdd the number to handbooks, posters and onboarding materials.
Pricing
What an HR hotline costs
Pricing follows your call volume and what each call involves. Plans start at $33, and larger organizations get volume discounts.
See pricing, or ask us for a quote for your organization.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
HR hotline FAQs
Don’t see your question? Call and ask a live agent, any time.
What does an HR hotline service do?
It gives employees a number to call with questions, concerns and reports. A live agent answers, documents the call using your script, and sends the report to the HR contacts you choose.
Who sees the reports?
Only the contacts you name for each type of report. You can keep reports away from the people they concern.
Can employees report without giving their name?
The hotline can be set up that way if you want it to be. Tell us how your program should work and we’ll build the script around it.
Do you handle urgent safety problems?
Yes. Urgent reports go to your designated contact by phone right away, and the agent follows your escalation list if the first contact doesn’t answer.
Can the HR hotline share a number with our call-off line?
Yes. Many clients run call-offs, HR concerns and compliance reports on one number.
Keep reading
Related services and guides
Compliance hotline
A whistleblower and ethics reporting line for your compliance program.
Tailored call workflows
How custom scripts and routing keep reports consistent.
Does your service sound like you?
Why your hotline greeting and tone matter.
Industries we serve: healthcare, property management and contractors.