- Founded by a physician
- 1995
- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
Our story
Answering calls the way a doctor would want them answered, since 1995
Southern Voices was founded in Winston-Salem, North Carolina, in 1995 by a physician. From the start, the standard was simple: every caller should reach a calm, capable person, and every urgent call should get to the right person fast.
That standard still runs the company. Southern Voices is still physician-owned, and for 30+ years we’ve applied the same standard to every account we take on, whether it’s a medical practice, a property management company or a small business that can’t afford to miss a lead. We’re still headquartered in Winston-Salem, and we answer for organizations across the country. A lot has changed in how people call since then; we trace it in the first cell phone call and how answering evolved.
What we stand for
The values behind every call
We’re not the biggest answering service. We aim to be the one our clients never have to worry about. Read more on our core value of outstanding customer service.
A physician’s standard
Founded by a physician and still physician-owned. Urgent calls are treated as urgent, every time.
Real people, all hours
Live agents answer 24/7/365. No phone trees, no robots deciding what counts as an emergency.
Your rules, followed
Custom greetings, scripts and escalation trees. Agents handle your calls the way you would.
Every caller understood
Live English and Spanish, not a “press 2” menu or a translation line.
Our team
How our agents work
Southern Voices is a US company headquartered in Winston-Salem, North Carolina. Our agents work from our office and remotely, and every call runs through our US-hosted systems, so your calls, messages and records stay in one secure platform no matter who answers.
Some accounts need more. When agents need direct access to a client’s EMR or scheduling system, or when a client asks for it, we staff the account with a US-only team. Healthcare clients get agents who are HIPAA-trained, and we sign business associate agreements.
Before any agent takes your calls, they learn your script, your greeting and your escalation rules. When your on-call schedule changes, you update it in the client portal and agents work from the new version right away. Want to be one of those agents? See careers at Southern Voices.
What every client gets
- Live agents 24/7/365, in English and Spanish
- Custom greetings, scripts and escalation trees
- Messages by secure text, email or client portal
- On-call schedules you can update any time
- Live phone patch to your on-call staff when it can’t wait
- API integrations with any platform that offers an API
Who we serve
From large healthcare networks to one-person offices
Medicine is where we started. Today we answer for a wide range of organizations across the country.
Healthcare networks
Large systems that need consistent coverage across many providers.
Medical practices
After-hours patient calls handled and urgent ones patched to the on-call provider.
Insurance agencies
High call volumes answered promptly and routed to the right team.
Property managers
One of our fastest-growing groups, with maintenance emergencies triaged by their rules.
HR teams
Employee call-off, HR and compliance hotlines, answered day and night.
Contractors
Service calls captured and emergencies dispatched to the on-call tech.
Law firms
New client intake and existing client messages, handled with care.
Small businesses
A professional front line without hiring a full-time receptionist.
Work with us
See what Southern Voices can do for your calls
Explore our answering services and call center services, read how we think about why customers still prefer a human on the phone, or see our Winston-Salem home base.
Plans start at $33, and larger organizations get volume discounts. See pricing, or contact us for a quote.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.