- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Lead qualification service
A lead qualification service that answers every inquiry and sorts the real opportunities
New inquiries go cold fast. Our lead qualification service answers every call live, asks your qualifying questions, and gets the details to your sales team right away, so your people spend their time on the prospects most likely to buy. Calls are answered 24 hours a day, 365 days a year, in English and Spanish.
Agents follow your script word for word: what the prospect needs, budget, timeline, location, decision-maker, or whatever matters in your business. Hot leads can be transferred live or sent to your team within minutes. Every other inquiry is captured with complete details for follow-up. Southern Voices is a US company headquartered in Winston-Salem, North Carolina. Our agents work from our office and remotely, and every call runs through our US-hosted systems.
What we handle
Lead capture answering service for every inquiry
New inquiries
Every caller answered live and captured with name, contact details and what they need.
Qualifying questions
Your questions asked in your order, with answers recorded for your sales team.
Live transfers
Hot leads transferred to your sales team while they’re on the line, when someone is available.
Booked next steps
Consultations, estimates, demos or showings booked in your calendar.
Web lead follow-up
Outbound calls to people who filled out your form or asked for a callback.
Instant handoff
Lead details sent by secure text, email, the client portal or straight into your CRM.
How leads are handled
What happens when a prospect calls
- Qualified lead Lead qualified and sent Transferred live or sent to sales right away with every answer
- Next step Consultation booked Booked in your calendar so sales has a time to call
- Question Question answered Basic questions about your services and hours answered from your information
Your CRM
Leads delivered where your sales team works
If your CRM has an API, we can build an integration so new leads appear with every answer filled in. Our agents can also enter leads directly into your CRM when you give them access, or we deliver each lead by secure text, email or the client portal.
Read more in capture every lead, serve every customer.
- Every call answered live, day, night, weekend or holiday
- Your script, your questions, your definition of a qualified lead
- Fast handoff by live transfer, text, email, portal or CRM
- Spanish-speaking agents for Spanish-speaking prospects
- Volume discounts as your lead flow grows
Who it’s for
Lead capture for businesses where every inquiry counts
Law firms
New-client intake with your screening questions.
Real estate
Buyer, seller and rental inquiries captured and qualified.
Contractors and home services
Service and estimate requests qualified and booked.
Insurance agencies
Quote requests captured with the details your agents need.
Getting started
How it works
- Define a good leadYour qualifying questions, what makes a lead hot, and what to do with each kind of caller.
- Choose your handoffLive transfer, text, email, client portal or your CRM, and who gets which leads.
- Go liveForward your sales line, your ad and campaign numbers, or send us web leads to call.
- Refine your scriptAdjust questions and routing as you learn which leads close.
Pricing
What a lead qualification service costs
Pricing follows your call volume and how many questions each call involves. Plans start at $33, and larger programs get volume discounts.
See pricing for details, or ask us for a quote.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Lead qualification FAQs
Don’t see your question? Call and ask a live agent, any time.
What is a lead qualification service?
Live agents answer your inquiries, ask your qualifying questions and pass the results to your sales team, so your salespeople can focus on the prospects most likely to buy.
What’s the difference between lead capture and lead qualification?
Lead capture makes sure every inquiry is answered and recorded. Lead qualification goes further: agents ask your screening questions and flag which leads are ready for sales. We do both.
Can you transfer hot leads to our sales team?
Yes. When someone on your team is available, agents can transfer qualified leads live. Otherwise the lead goes to you right away by text, email, portal or CRM.
Do you integrate with our CRM?
If your CRM has an API, we can build an integration. Our agents can also enter leads directly when you give them access.
How much does a lead capture answering service cost?
Plans start at $33 and scale with volume and call length, with volume discounts for larger programs. See our pricing page.
Keep reading
More on turning calls into customers
Capture every lead, serve every customer
Why around-the-clock coverage wins more business.
Your next customer is calling
Why every inquiry deserves a live answer.
Stop losing revenue
The value of a live answering service.
Back to all call center services.