- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Industries we serve
A full-service contact center for any industry
A leaking roof, a resident with no heat, a new tax client and a patient with a fever all need something different from the person who answers. We build every account around how your industry’s calls actually work.
Southern Voices answers for contractors and home service companies, property managers, law firms, accounting firms, insurance agencies, healthcare organizations and businesses of every size. Live agents answer 24/7/365 in your company’s name, in English and Spanish, and follow your rules for what’s urgent, who gets it and what to capture from everyone else, for businesses in every US time zone.
Beyond answering, we run full contact center services: overflow and disaster recovery, appointment setting, lead capture, dispatch and on-call rotations, outsourced customer service and help desk, and hotlines for HR and compliance. Pick your industry below to see how we handle its calls, or browse call center services.
Trades & home services
Property
Professional services
Healthcare
More industries
Don’t see your industry?
We answer for businesses of every kind
Consultants, staffing companies, HR teams, nonprofits and local businesses all use Southern Voices. If your callers need a live, professional person who follows your instructions, we can build a script for you. See answering for small and professional businesses, or browse our hotline services for employee call-off, HR and compliance lines.
Small & professional businesses
Leads captured, meetings booked and clients answered in your company’s name.
How we tailor to your industry
Same live agents, your rules for every call
Every account starts with your playbook. We learn which calls are urgent in your business, who should get them, and what to capture from everyone else.
- Urgent Your on-call contact, reached now Live phone patch, a call to their cell, or a secure text, by your escalation tree
- New lead Lead captured and sent to you Your qualifying or intake questions asked, then sent to you right away
- Booking Appointment booked Booked in your calendar or scheduling system when you give us access
- Service request Work order logged and dispatched Your on-call technician or vendor gets the details
- Your definitionsWhat counts as urgent in your industry, and what can wait for the morning.
- Your escalation treeWho gets each kind of call, in what order, and how to reach them.
- Your systemsAgents work in your scheduling or practice software when you give access, or we build an API integration.
- Your voiceCustom greetings and scripts, live bilingual agents, and changes whenever you need them.
Agents who work directly in client systems are always US-only staff. For healthcare clients, we sign BAAs and our agents are HIPAA-trained. Read more about tailored communication workflows.
Pricing
What an industry answering service costs
Every industry is priced the same way: by call volume and how much each call involves. Plans start at $33, and larger organizations get volume discounts. The bigger the organization, the bigger the discount.
See answering service pricing for what goes into a quote, or ask us for one.
Plans start at
$33
Your plan is built around your call volume, and larger organizations get volume discounts.
Questions
Industry answering FAQs
Don’t see your question? Call and ask a live agent, any time.
What industries does Southern Voices serve?
Trades and home services, property management and real estate, professional services such as legal, accounting and insurance, healthcare, and businesses of every other kind. We’re a full-service contact center, so the same team handles answering, overflow, appointment setting, lead capture, customer service and hotlines.
Do your agents know my industry?
Agents are trained on your account before your first live call, using a script and escalation rules built around your business. Southern Voices has answered calls for trades, property, professional services and healthcare organizations since 1995.
Can you handle calls in Spanish?
Yes. Bilingual agents answer in English and Spanish live, 24/7/365, not through a “press 2” menu or a translation line.
What if my industry isn’t listed?
We answer for businesses of every kind. Call us or ask for a quote, and we’ll walk through your calls and build a script that fits.
Can you work inside our software?
Often, yes. Agents can work directly in your scheduling, practice management or service software when you give them access, and we build API integrations with any platform that has an API.