Category: Answering Service Tips
Practical guides on getting more from a live answering service: after-hours coverage, missed calls, lead capture, call handling and what to look for in a provider.
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Behind the Scenes: Tailored Communication Workflows
How Southern Voices builds custom call workflows, from learning your business to scripting, testing, going live, and ongoing tuning.
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Customer Service Phone Etiquette That Wins New Customers
A new customer’s first call decides a lot. The phone etiquette habits, greeting examples and coverage that make sure it goes well every time.
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The First Cell Phone Call and How Answering Evolved
From Martin Cooper’s first cell phone call in 1973 to answering machines, pagers and smartphones: how answering the business phone has changed, and what…
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Missed Phone Calls: What They Really Cost Your Business
What missed phone calls really cost, how to estimate the cost of a missed call with your own numbers, and practical ways to stop…