Category: Company News

News and notes from Southern Voices, a physician-founded live answering service and contact center in Winston-Salem, North Carolina.

Southern Voices was founded in Winston-Salem in 1995, and our headquarters is still on Lyndhurst Avenue. We’re physician-founded and still physician-owned, and for 30+ years our live agents have answered calls 24 hours a day, 365 days a year for medical practices, healthcare networks, insurance agencies, property managers, contractors, law firms, HR teams and small businesses across the country.

This is where we share news from our team: holiday messages, thank-yous to the clients who trust us with their callers, notes on what outstanding customer service means to us, and updates when storms like Hurricane Helene hit close to home. When disaster strikes, these posts also explain how we keep phones answered for businesses that can’t reach their own offices.

We’re a US company; our agents work from our office and remotely, and every call runs through our US-hosted systems. Agents answer in English and Spanish, follow each client’s script and rules, and reach on-call staff when a call can’t wait.

Our clients range from single-location offices to large healthcare networks and insurance agencies, and property management is one of our fastest-growing areas. Whatever the size of the account, the approach is the same: learn how the client wants calls handled, build a custom greeting and script, train agents before go-live, and keep the service current as schedules and needs change. Larger organizations get volume discounts, and plans start at $33.

We’re proud of where we come from. Winston-Salem has been home since day one, and many of the lessons in our blog come from three decades of answering calls for neighbors across the Piedmont Triad and North Carolina, as well as clients in every US time zone. When storms, holidays or busy seasons put pressure on our clients’ phones, our job is to keep every caller connected to a real person who follows the client’s rules and treats each caller with care. That commitment runs through everything we publish here, from storm updates to holiday notes, and it’s the same standard our agents bring to every client’s line, every hour of every day. Thank you for reading, and for trusting us with the calls that matter most to your business, your patients and your customers.

To learn more about who we are, visit about Southern Voices or our answering service in Winston-Salem. Businesses that need help keeping phones answered through outages and storms can read about our overflow and disaster recovery service. Interested in joining the team? See careers.