Our Thoughts Are with Western NC and the Southeast Amid Hurricane Helene
As Hurricane Helene makes its devastating impact across Western North Carolina and the Southeast, our hearts go out to the communities who have been affected by this powerful storm. The destruction caused by such natural disasters is always overwhelming, leaving behind damaged homes, disrupted lives, and uncertain futures.
At Southern Voices, we stand with the individuals, families, and businesses facing these challenges head-on. We understand that during times like these, every call, every piece of communication, and every service becomes even more critical. Lives are disrupted, businesses are impacted, and communication becomes a lifeline. That’s why we are committed to remaining fully operational, ensuring we can continue to support our clients and their customers, no matter the circumstances. It’s the reason our overflow and disaster recovery service exists: so callers still reach a live person when a business can’t answer its own phones.
Resilience in the Face of Adversity
The communities in Western NC and across the Southeast are known for their resilience. Time and again, these regions have weathered storms and rebuilt with strength and determination. In the wake of Hurricane Helene, we have no doubt that the same spirit will shine through once again. Natural disasters can leave us feeling helpless, but in times of crisis, community and connection are more important than ever. At Southern Voices, we believe in the power of coming together to support one another. We are committed to doing our part, not just for our clients, but for the wider community as well.
How We Keep Your Phones Answered When a Storm Hits
When a hurricane, flood or power outage closes an office, the calls don’t stop. Customers want to know if you’re open, patients need their doctor, residents need someone to send help for a leak or a fallen tree. If your phones go to a dead line, those callers are left with nothing.
Southern Voices is headquartered in Winston-Salem, North Carolina, and our agents work from our office and remotely, with every call running through our US-hosted systems. When you can’t answer your own phones, you forward your line to us and live agents keep answering in your company’s name, 24 hours a day, 365 days a year. Urgent calls go to your on-call contacts by your escalation tree. Everything else is logged and waits for you by secure text, email or the client portal, so you can pick up where you left off. It’s the same work we do every day as an emergency answering service for contractors, property managers and practices across the country.
A Few Steps to Take Before the Next Storm
- Give us a storm greeting that tells callers what’s happening, and a list of backup contacts
- Know how to forward your main line remotely, from wherever you are
- Keep your on-call schedule current in the client portal
- Decide which calls count as urgent while you’re closed, and which can wait
Property managers can find a fuller checklist in our winter after-hours emergency checklist. And if your business is here in the Carolinas, our answering service in North Carolina has been answering for neighbors since 1995.
Our thoughts are with those who have lost so much in this tragedy. As the storm passes and recovery begins, we are here to stand alongside you, providing the services and support you need to move forward.
Stay safe, stay strong, and know that we are all in this together.
