- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Answering service in Denver
Live answering on Mountain time for the Front Range
Denver sits in the middle of the country’s time zones: two hours behind the East Coast and one ahead of the West. If you sell to both coasts, your phones ring early and late. If you run a service business, the calls that matter most, a furnace out on a cold night or a pipe frozen after a sudden temperature drop, come when nobody is in the office.
Southern Voices answers all of them live, 24/7/365. We’re a US company headquartered in Winston-Salem, North Carolina, answering for businesses across the country since 1995. Agents follow your script, your escalation tree and your on-call schedule, and bilingual agents handle calls in English and Spanish for Denver’s many Spanish-speaking callers.
Front Range weather swings fast, and call volume follows. A spring snowstorm or a hail day can bury a small office in calls within an hour. Overflow coverage rolls those calls to a live agent after a set number of rings, so customers reach a person instead of a full voicemail box.
- Your Denver team: 7 AM–4 PM
- Southern Voices: nights, weekends, holidays
- Southern Voices: lunch hour
- Overflow backup whenever your lines are busy
Example schedule. You choose exactly which hours we cover.
Who we answer for
Denver businesses that use a live answering service
HVAC
No-heat calls checked against your emergency definitions and sent to your on-call tech.
Contractors and home services
Estimate requests and service calls captured, so new customers don’t call the next company on the list.
Law firms
Confidential intake and screened calls for downtown and suburban practices.
Healthcare
Clinics and practices: after-hours messages, phone patch and BAAs signed.
How calls are handled
What happens when a homeowner calls at midnight
Your on-call tech hears about real emergencies. Everything else waits for the morning.
- Urgent Your on-call tech, reached now Your escalation tree, step by step
- Service call Job logged Address, problem and best time, ready for your dispatcher in the morning
- New lead Lead captured and sent to you New customers captured with what they need and how to reach them
Plans start at $33, with volume discounts for larger organizations. See answering service pricing or get a quote. Related: after-hours answering, plumbing and capturing every lead. Service companies in other cities use our answering service in Tulsa and our answering service in Cleveland.
Questions
Denver answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
We have customers in several time zones. Does that matter?
No. We answer 24/7 for businesses in every US time zone, so calls are covered whenever they come in, and your script can tell agents to handle calls differently during and after your Mountain-time hours.
What happens if our on-call tech doesn’t answer?
The agent follows your escalation tree and moves to the next contact on your list until someone has the call.
How much does an answering service in Denver cost?
Plans start at $33. Your price depends on call volume and how much each call involves, and larger organizations get volume discounts. See our pricing page or ask us for a quote.