- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Answering service in Cleveland
Live answering for Cleveland, from University Circle to the suburbs
Cleveland winters test every phone line in town. When lake-effect snow closes offices and a furnace quits overnight, the calls don’t stop. Southern Voices answers them live, 24/7/365, in your company’s name, and follows your rules for what’s urgent and who gets woken up.
Cleveland is on Eastern time, the same as our headquarters in Winston-Salem, North Carolina. We’ve answered calls for businesses across the country since 1995. Agents work from our office and remotely, every call runs through our US-hosted systems, and bilingual agents are on hand for Spanish-speaking callers, including the many Spanish-speaking families on Cleveland’s near west side.
Summer brings its own spikes, from AC calls on the hottest days to storm damage off the lake. Your script can change with the season, and you can update on-call contacts yourself in the client portal.
Built for Northeast Ohio
- Snow days and holidays answered like any Tuesday
- Emergencies escalated through your on-call list
- Routine messages by secure text, email or portal
- Live Spanish, not a translation line
- Plans start at $33
Who we answer for
Cleveland businesses that can’t let calls go to voicemail
Property managers
No-heat, frozen pipe and leak calls triaged by your own emergency definitions.
Plumbing and HVAC
Burst pipes and furnace failures in January, AC calls in July. Agents dispatch by your rules.
Medical practices
After-hours patient messages and live phone patch to your on-call provider.
Law firms
New-client intake taken confidentially, with conflict-check details, while your office is closed.
Getting started
How Cleveland businesses set up with us
- Tell us how you workYour hours, emergency definitions, on-call rotation and the questions you want asked.
- Approve your scriptA custom greeting in your company’s name and a script built around your rules.
- Forward your callsAfter hours only, overflow when your team is busy, or every call.
- Adjust for winterUpdate your on-call schedule for storms and holidays whenever you need to.
Plans start at $33, with volume discounts for larger organizations. See answering service pricing or get a quote. Related: after-hours answering, HVAC and our winter after-hours emergency checklist. Elsewhere in the Midwest, see our answering service in Indianapolis.
Questions
Cleveland answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
What happens to our calls during a lake-effect snowstorm?
If your office closes or loses phones, forward your line to us and agents keep answering with your script. Calls you define as urgent go to your on-call staff; everything else is logged and delivered. Our answering service in Denver keeps phones answered through Front Range snowstorms the same way.
Do you answer in Spanish?
Yes. Live bilingual agents handle the full call in English or Spanish, with no “press 2” menu.
How much does an answering service in Cleveland cost?
Plans start at $33. Your price depends on call volume and how much each call involves, and larger organizations get volume discounts. See our pricing page or ask us for a quote.