- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Answering service in Indianapolis
An answering service for Indianapolis practices, employers and service companies
Indianapolis works around the clock. Hospitals and clinics take calls overnight, warehouses and manufacturers run multiple shifts, and service companies get emergency calls whenever the weather turns. Southern Voices answers those calls live, 24/7/365, in your organization’s name.
Indianapolis is on Eastern time, the same as our headquarters in Winston-Salem, North Carolina. We were founded by a physician in 1995 and are still physician-owned, so healthcare calls are central to what we do: we sign BAAs, our agents are HIPAA-trained, and urgent calls can be patched live to your on-call provider. Bilingual agents answer in English and Spanish for the city’s growing Spanish-speaking community.
Indiana weather keeps service companies busy too: ice storms, summer thunderstorms and the furnace that fails on the first cold night. Agents check every call against your emergency definitions and follow your escalation tree.
For shift-based employers
- One number for employees to call off, any hour
- The right supervisor told right away, your way
- Every absence call recorded and delivered
- English or Spanish
Who we answer for
Indianapolis organizations we answer for
Practices and healthcare networks
After-hours patient calls, nurse triage through our partners, and live phone patch to the on-call provider.
Employers with shift workers
An employee call-off line so absences are reported and passed on before the shift starts.
Property managers
Resident emergencies triaged by your rules, routine requests logged for the morning.
Small businesses
A live, professional greeting on every call, including evenings and weekends.
Patient calls
What happens when a patient calls after hours
A live agent answers in your practice’s name and follows your protocol, step by step.
- Urgent Your on-call provider, reached now Live phone patch, or your escalation steps
- Booking Appointment booked Requests captured for your scheduling team
- Question Question answered Office hours, locations and directions
Plans start at $33, with volume discounts for larger organizations. See answering service pricing or get a quote. Related: healthcare, HVAC and what happens when a patient calls after hours. Elsewhere in the Midwest we run an answering service in Cleveland, and to the southwest an answering service in Tulsa.
Questions
Indianapolis answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
Do you sign a BAA?
Yes. We sign business associate agreements, our agents are HIPAA-trained, and messages are delivered by secure text or through the client portal.
Can our employees call off through you?
Yes. An employee call-off line gives staff one number to report absences at any hour. Agents take the details you require and notify the right supervisor the way you choose.
How much does an answering service in Indianapolis cost?
Plans start at $33. Your price depends on call volume and how much each call involves, and larger organizations get volume discounts. See our pricing page or ask us for a quote.