- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Answering service in New Orleans
When the city gets busy or the power goes out, your phones still get answered
New Orleans keeps its own calendar. Festival weekends and big events flood hotels, restaurants and service companies with calls, and hurricane season can close an office for days. Southern Voices keeps your line live through all of it: overflow when your staff can’t keep up, and full coverage when they can’t get to the office.
We’re a US company headquartered in Winston-Salem, North Carolina, one hour ahead of Central time, and we’ve answered calls since 1995. Agents work from our office and remotely, and every call runs through our US-hosted systems. Bilingual agents answer in English and Spanish for the metro area’s Spanish-speaking callers.
Before the next storm
- Give us a storm greeting and backup contacts
- Know how to forward your main line remotely
- Keep your on-call schedule current in the client portal
- Decide which calls count as urgent while you’re closed
Who we answer for
New Orleans businesses we answer for
Hotels, restaurants and venues
Reservations, questions and overflow calls on festival weekends and event nights.
Plumbing, roofing and restoration
Storm and flood calls captured and dispatched by your rules.
Law firms
Confidential intake for new matters, day or night.
Medical and dental practices
Patient calls after hours, BAAs signed, live phone patch to your on-call provider.
Storm plan
If a storm closes your office
- Switch to your storm scriptTell us what callers should hear and which calls are urgent while you’re closed.
- Forward your lineSend calls to us from wherever you are. Agents keep answering in your company’s name.
- We escalate what mattersUrgent calls follow your escalation tree. Everything else is logged.
- Pick up where you left offMessages wait for you by secure text, email or the client portal.
Plans start at $33, with volume discounts for larger organizations. See answering service pricing or get a quote. Related: overflow and disaster recovery, contractors and why overflow calls hold businesses back.
Questions
New Orleans answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
Can you take our calls if a hurricane closes our office?
Yes. Forward your line to us and agents keep answering with your script, so callers reach a person instead of a dead line. Urgent calls go to your on-call contacts. We do the same for Florida’s Gulf Coast with our answering service in Tampa.
Can you help on our busiest weekends?
Yes. With overflow coverage, calls roll to a live agent when your team can’t pick up, so a packed weekend doesn’t turn into missed calls.
How much does an answering service in New Orleans cost?
Plans start at $33. Your price depends on call volume and how much each call involves, and larger organizations get volume discounts. See our pricing page or ask us for a quote.