- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Answering service in Tampa
Bilingual, storm-ready answering for Tampa Bay
Spanish has been spoken in Tampa for generations, from Ybor City to West Tampa, and plenty of your callers would rather use it. Southern Voices answers live in English and Spanish with real bilingual agents, so a Spanish-speaking caller gets a full conversation, not a menu option or a callback.
Tampa shares Eastern time with our headquarters in Winston-Salem, North Carolina, where we’ve answered calls since 1995, and we answer 24/7/365. During hurricane season, if your office closes or loses phones, forward your line to us. Agents keep answering with your storm script, send urgent calls to your on-call team and log the rest.
Tampa Bay keeps growing, which means more first-time callers who don’t know you yet. Every call is answered in your company’s name and handled the same way, so a first impression at 9 p.m. is as good as one at 9 a.m.
- Your Tampa office: 8 AM–5 PM
- Southern Voices: nights, weekends, holidays
- Southern Voices: lunch hour
- Overflow backup whenever your lines are busy
Example schedule. You choose exactly which hours we cover.
Who we answer for
Tampa Bay businesses we answer for
Roofing, restoration and plumbing
Storm and leak calls captured with the address, damage and urgency, and dispatched by your rules.
Medical practices
Patient calls after hours in English or Spanish, with BAAs signed and live phone patch to the on-call provider.
Property managers
Resident emergencies escalated, routine maintenance logged, leasing leads captured.
Real estate
Showing requests and buyer and seller leads captured nights and weekends.
Getting started
How it works
- Share your rulesHours, what counts as urgent, your on-call rotation and backup contacts.
- Approve your scriptsGreetings and scripts in English and Spanish, in your company’s name.
- Forward your linesAfter hours, overflow during the day, or every call.
- Plan for storm seasonSet up a storm script and backup contacts before June, and update them any time.
Plans start at $33, with volume discounts for larger organizations. See answering service pricing or get a quote. Related: bilingual answering service, overflow and disaster recovery and bilingual after-hours calls in medical and legal practices.
Questions
Tampa answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
Is your Spanish service a live person?
Yes. Bilingual agents take the entire call in Spanish when the caller prefers it. There’s no “press 2” menu and no separate translation line.
What happens to our calls during a hurricane?
Forward your line to us and agents keep answering with your storm script. Urgent calls go to your on-call contacts, and everything else is delivered by secure text, email or the client portal. Gulf Coast businesses get the same storm coverage from our answering service in New Orleans.
How much does an answering service in Tampa cost?
Plans start at $33. Your price depends on call volume and how much each call involves, and larger organizations get volume discounts. See our pricing page or ask us for a quote.