- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Answering service in Honolulu
Hawaii time, covered at both ends of the day
Hawaii keeps Hawaii-Aleutian Standard Time all year and doesn’t observe daylight saving time. That puts Honolulu five hours behind the East Coast in winter and six in summer, and two or three hours behind the West Coast. A mainland customer calling at the start of their day reaches you before sunrise. By the time your afternoon winds down, most of the mainland has gone home.
Southern Voices answers on both ends of that gap, and overnight too. Live agents pick up 24/7/365 in your company’s name, follow your script, and reach your on-call contact when something can’t wait. We’re headquartered in Winston-Salem, North Carolina, where the workday is ending as Honolulu breaks for lunch, which is exactly why we staff every hour.
Tourism adds its own rhythm. Visitors land late, rentals need check-in help, and residents call businesses that are already closed. Coverage set to your hours, and staffed when you’re not, keeps those calls out of voicemail.
- Your Honolulu office (HST): 8 AM–5 PM
- Southern Voices: nights, weekends, holidays
- Southern Voices: lunch hour
- Overflow backup whenever your lines are busy
Example schedule. You choose exactly which hours we cover.
Who we answer for
Honolulu businesses that need a person on the line
Vacation rentals and property managers
Late arrivals, lockouts and maintenance calls from guests and residents, day or night.
Medical practices
After-hours patient calls, BAAs signed, HIPAA-trained agents and live phone patch to the on-call provider.
Contractors and HVAC
Service calls captured and urgent jobs sent to your on-call crew.
Businesses selling to the mainland
Calls from mainland clients answered in the hours before your office opens.
How calls are handled
What happens when someone calls before you open
Whether it’s 4 a.m. in Honolulu or 4 a.m. in Chicago, a live agent answers and follows your instructions.
- Urgent Your on-call contact, reached now Your escalation steps, at any hour
- Booking Appointment booked Booked or requested for your next business day
- Question Question answered Hours, directions, services and other answers you give us
Plans start at $33, with volume discounts for larger organizations. See answering service pricing or get a quote. Related: after-hours answering, real estate, HVAC and what missed after-hours calls cost. For mainland offices on Pacific time, see our answering service in San Francisco and our answering service in Seattle.
Questions
Honolulu answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
What happens when the mainland switches to daylight saving time?
Nothing changes for you. We answer 24/7, and your schedule is set in Hawaii time, so the twice-yearly shift on the mainland doesn’t move your office hours or your on-call rotation.
Which languages do your agents speak?
English and Spanish. Bilingual agents handle the whole call in Spanish when the caller prefers it.
How much does an answering service in Honolulu cost?
Plans start at $33. Your price depends on call volume and how much each call involves, and larger organizations get volume discounts. See our pricing page or ask us for a quote.