- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Answering service in Seattle
Live phone support for Seattle companies, from startups to service crews
Seattle companies often outgrow their phones before anything else. Support lines get busy, a small team can’t cover nights, and a customer who reaches voicemail calls someone else. Southern Voices adds live agents to your line for after-hours answering, daytime overflow, or a full outsourced customer service and help desk team.
We’re a US company headquartered in Winston-Salem, North Carolina, three hours ahead of Pacific time, and we answer 24/7/365, so early East Coast callers and late-night West Coast callers both reach a person. Agents work from our office and remotely, every call runs through our US-hosted systems, and bilingual agents answer in English and Spanish. If your platform has an API, we can build an integration so call details land where your team already works.
Healthcare and home-service businesses around Puget Sound use the same service differently: patient messages delivered securely, or a burst pipe on a rainy night sent straight to the on-call plumber. Either way, the rules are yours, and agents follow them on every call.
- Your Seattle team: 9 AM–5 PM
- Southern Voices: nights, weekends, holidays
- Overflow backup whenever your lines are busy
Example schedule. You choose exactly which hours we cover.
Who we answer for
Seattle businesses we support
Software and tech companies
First-line help desk and customer support calls, answered and logged.
Healthcare
Patient messages after hours, BAAs signed, HIPAA-trained agents.
Plumbing and home services
Leaks and drain backups during the rainy months, dispatched by your rules.
Property managers
Resident calls and maintenance emergencies across Puget Sound properties.
How calls are handled
What happens when a customer calls
Agents work from the answers and scripts you provide, and escalate what they can’t resolve.
- Support Question answered Common questions answered from the information you give us
- New lead Lead captured and sent to you Sales inquiries captured with contact details and needs
- Urgent Your on-call manager, reached now Live phone patch, a call to their cell, or a secure text
Plans start at $33, with volume discounts for larger organizations. See answering service pricing or get a quote. Related: outsourced customer service, HVAC and why customers still prefer a human on the phone. On the West Coast we also provide an answering service in San Francisco and an answering service in Anaheim.
Questions
Seattle answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
Can your agents work inside our ticketing or CRM system?
Yes. When you give them access, agents can work directly in your systems. If your platform has an API, we can also build an integration.
Can you cover only nights and weekends?
Yes. Forward your line after hours only, for overflow during the day, or around the clock.
How much does an answering service in Seattle cost?
Plans start at $33. Your price depends on call volume and how much each call involves, and larger organizations get volume discounts. See our pricing page or ask us for a quote.