- Years answering calls
- 30+
- Live agents, every call
- 24/7/365
- English & Spanish agents
- EN · ES
- Plans start at
- $33
Answering service in Anaheim
A bilingual answering service for Anaheim and Orange County
Anaheim runs on visitors, events and busy households, and many of your callers are more comfortable in Spanish. Southern Voices answers your line live in English and Spanish with real bilingual agents, not a “press 2” menu or a translation line. The agent who greets the caller is the same one who takes the message, books the appointment or reaches your on-call contact.
We’re a US company headquartered in Winston-Salem, North Carolina, answering for businesses across the country since 1995. Our agents work from our office and remotely, and every call runs through our US-hosted systems. Pacific time is three hours behind our headquarters, and it makes no difference to coverage: we answer 24 hours a day, 365 days a year, and your greeting, scripts and on-call schedule follow your hours.
Orange County callers don’t stop at city lines either. One account can answer for locations in Anaheim, Santa Ana, Fullerton and Irvine, each with its own greeting, on-call list and message delivery.
- Your Anaheim office: 8 AM–6 PM
- Southern Voices: nights, weekends, holidays
- Southern Voices: lunch hour
- Overflow backup whenever your lines are busy
Example schedule. You choose exactly which hours we cover.
Who we answer for
Anaheim businesses that rely on live answering
Hospitality and event vendors
Hotels, caterers and event services near the resort and convention district, where calls pile up around big events and weekends.
Medical and dental offices
After-hours patient calls and appointment requests, with BAAs signed and HIPAA-trained agents.
HVAC and plumbing
Summer heat brings no-cool calls at night. Agents triage by your rules and reach your on-call tech.
Property managers
Resident maintenance calls and leasing inquiries across Orange County communities.
How calls are handled
What happens when someone calls your Anaheim business
A live agent answers in your company’s name, in the caller’s language, and handles the call the way your script says.
- Urgent Your on-call contact, reached now Your escalation steps, in order, until someone has the call
- Booking Appointment booked Booked on your calendar, or captured for your scheduling team
- New lead Lead captured and sent to you Name, number, what they need and the best time to call back
Plans start at $33, with volume discounts for larger organizations. See answering service pricing or get a quote. Related: bilingual answering service, dental, real estate and why “press 2 for Español” isn’t bilingual support. Further up the coast and across the Pacific, we also run an answering service in San Francisco and an answering service in Honolulu, and answer for businesses in cities nationwide.
Questions
Anaheim answering service FAQs
Don’t see your question? Call and ask a live agent, any time.
Do your agents really speak Spanish?
Yes. Bilingual agents handle the whole call in Spanish when the caller prefers it, from the greeting to the message. It isn’t a recorded menu or a separate translation line.
Can you answer only after hours, or during the day too?
Either. Forward your line after hours, when your staff is busy (overflow), or all the time. You can start with nights and weekends and add daytime overflow later.
How much does an answering service in Anaheim cost?
Plans start at $33. Your price depends on call volume and how much each call involves, and larger organizations get volume discounts. See our pricing page or ask us for a quote.